Opening of Proposals - Utility Billing System - Systems & Software, Inc. - Part 1

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The implementation cfonQu*utaQuery Layer functionality imtargeted for "Go-Live^hnconjunction with the planned onQoesta implementation, The specific mnQoeata Query Layer implementation scope Implementation ofthe emQuoxtaQuery Layer including the CmQnoaserver configuration and installation of all necessary software, The Cognoe metadate Content Stone will reside on the enQuemta Production server as a separate schema in the Production enQuesta database. It is expected that only current client PCs that access en,Questa will be used to access the enQuesta Query Layer. �� . �� Review ��, u�� Process o ��ew Business Process Review Goal The goal ofthe business process review |ohoalign the Customer's business processes with the enQuesta standard workflows. There will be an enQuesta standard workflow review period with S&S and the Customer tnpresent the Customer with the en(Jueata standard workflows and conduct agap analysis to identify any gaps in key business processes that may require re -configuration or system modification, The adaptation of onQuenhn standard workflow does not require system modifications. System modifications will beimplemented only aoidentified innegotiations and/ orupon customer request and if the appropriate change order has been approved byboth parties. S&S will document those modifications for each process flow in the Business Requirement documents. The Customer must sign -off on the Business Requirement document(s) before any new modifications or interfaces are developed. Customer Responsibilities The Customer will need toprovide S&Swith business process flow charts and additional documentation on their business critical utility business practices (e.g.' rate charters, local/state laws and regulations that govern business prauboes, internal training mmabarim|e, etc.). S&SvvU| use this information to prepare for the gap analysis against the onQuostestmndlmrdwmrkUowm. The Customer will need to provide resource availability in the appropriate business process areas (e.g., Bi||ing, Customer Serviue, Cash, Credit and Collections, New Servioea, Meter N1ana0ement, etc.) to review Customer utility business process with S&S personnel during the gap analysis against the mn(Juestostandard workflows. The Customer will need touse nnQoesta standard report documentation tomap existing reports inthe legacy system toenC)u*obastandard reports. S&S Responsibilities G&Swill conduct a discovery session with the Customer to review their business process requirements, existing processes and requests tochange orimprove business processes. S&S will then present and review the proposed enQuesta workflows (using standard configuration where possible) in ediscussion format with the Customer. S&S will provide the Customer with standard nnC)umotm report documentation on the canned reports included with the base system.