Opening of Proposals - Utility Billing System - Systems & Software, Inc. - Part 1

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ffislmI The following outlines our process for business requirements identification and change: Discovery and Analysis. Systems and Software makes use of a formal Business Process Analysis (BPA) methodology to align utility business practices with enQuesta standard workflows and gather information necessary to begin enQuesta product configuration and data mapping. The BPA process begins with S&S gathering documentation, tariffs and regulations, and process flows from the utility on existing business practices. This information, in addition to the utility's legacy data, is reviewed by S&S SMEs to prepare for onsite analysis sessions with utility SMEs. In these onsite analysis sessions, S&S SMEs review each functional area of the utility and enQuesta software (e.g., Billing, Cashiering, Credit & Collections, Metering, Workflow, etc.) to discuss existing utility business practices, present enQuesta standard workflows and configuration tables, discuss data mapping logic and identify potential gaps between existing utility business practices and enQuesta standard workflows. After these analysis sessions, S&S SMEs work with the utility to provide documentation on either changes to existing utility business practices or enQuesta standard workflows that need to be made to emulate utility business criticali workflows in enQuesta appropriately. It its assumed that the utility will adopt enQuesta standard worki'lows, and change their processes where flexible; thus modifications will be identified, scoped and documented only if absolutely necessary. Once the BPA documentation is provided and signed off by the customer, S&S and the utility will move into the product configuration phase of the project. Soft Configurations. S&S will set the initial standard workflow control file settings and load the system with the standard configuration. South Bend will then be responsible for editing these configurations based on training provided by S&S, Soft configuration tables in enQuesta serve both to define utility data types (e.g., towns, zip codes, cycles, routes, etc.) and govern the functionality of the enQuesta standard workflows. (e.g., disconnect criteria table, budget criteria table, move out/in workflow table, etc.). S&S will provide the utility with standard enQuesta workflow product configuration values and data in live, train and/or test environments and the utility will configure the remaining soft configuration tables to emulate the onQuesta standard' workflows and business practices discussed and documented in the BPA phase of the project. Product Configuration Standard Configuration S&S will load the standard product configuration tables for the functional areas and items below. Master List of Configuration Tables S&S will provide a master list of product configuration tables that can be configured for each module. The Customer is responsible for finishing the configuration of the system. enQuesta Query Laver/Business; Intelli-genc Scope 06