Opening of Proposals - Utility Billing System - Systems & Software, Inc. - Part 1

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protocols. This training also prepares the Customer's Technical Team to support load testing activities, production server configuration, testing activities, and security configuration. With the initial configuration of the hardware, all core vendor operational software must be installed and configured. Once the installation and configuration has been completed, all functionality of this software will be tested and proven, Customer Responsibilities The Customer will be responsible for the server footprint (hardware enclosures, power, etc.) and to provide the necessary space within their data center to accommodate the hardware configuration. The Customer will need to provide a stable hardware and network environment and a minimum of one (1) System Administrator to support and maintain the network related hardware and software. The Customer will need to follow S&S defined back-up procedures. Back-ups will include the entire server including program files, database and system files as S&S recommends and instructs. The backup procedures are defined in the enQuesta System Administration Manual, which will be provided as part of the core documentation. The Customer will need to provide an uninterruptibde power supply (UPS) capable of supporting the application and database servers and! hardware for a period of time long enough to support normal shut down, running on battery backup power. The Customer will need to provide connectivity to the enQuesta server (or servers if the Customer either a) has or will have both a Production and Train server or b) has or will have both a Production Application and Production Database server allowing S&S to provide secure, authorized remote support by utilizing one of the following methods: 0 Cisco ASA5505 Security Device residing on the Customer's network • Site -to -site connection compatible with S&S'CISCO 3005 VPN Concentrator Our preferred network connection would be least 1.5Mbps with all servers put into a DMZ. The Customer will need to provide a PostScript Level 2 printer to support enQuesta service order printing should hardcopies be needed. Hosted Soltuion If South Bend chooses our hosted option, these responsibilities differ somewhat. S&S will allocate the required resources at our state-of-the-art hosting facility and install/test the enQuesta installation there. The City will be required to establish and maintain a connection, over the Internet, to the hosting facility. Hardware maintenance is covered through S&S, and the level of involvement of City resources in the updating, installing, patching and general maintenance of the OS and Database will depend upon the level of cloud services requested by the City. 31