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; 3. Project Tools
<br />Our implementation team uses a variety of tools to ensure that the management of the project is on track.
<br />This begins by utilizing Microsoft Project to create the project plan. We also utilize Test Track Pro, MS
<br />SharePoint, and SpiraTest, Test Track Pro is an issue resolution system that is used to log and track
<br />issue resolution internally at S&S, SharePoint is for the mutual sharing of iinformatiion between the teams,
<br />and SpiraTest is a tool used by both teams to manage and track issues.
<br />A screlenshot of SpiraTest is provided below, and screenshot of SharePoint is provided in the previous
<br />section. Test Track Pro is used internally within S&S.
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<br />4. Hardware and Software Installation
<br />S&S Responsibilities
<br />S&S will provide the hardware specifications to enable South Bend to place the hardware order with their
<br />vendor. The hardware will be delivered to the customer site, at which time the Customer will be
<br />responsible for the integration of it into their environment. Remote assistance from S&S team (through a
<br />VPN connection) will be provided on an as -needed basis.
<br />During the period of Go -Live, it will be necessary to have S&S' IT team available to monitor the hardware
<br />performance and perform any tuning that may be required. Any additional hardware not previously
<br />installed will need to be implemented at this time, including such items, but not limited to: Cash
<br />Printers/Drawers, Scanners, etc. After Go -Live, S&S and the Customer's IT department will have
<br />responsibiiity for the ongoing hardware maintenance and support to ensure the application is working
<br />within operating system performance specifications.
<br />Technical Training takes place following setup of the hardware. This training prepares the Customer's
<br />Technical Team with knowledge to support the required hardware, connectivity, and communication
<br />30
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