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Communication Management is the responsibility of the S&S Project Manager and Project Management <br />team. At the beginning of the implementation, the S&S RIM will work with the Customer PM to develop a <br />Communication Plan. The purpose of this document is to ensure that accurate information is <br />communicated to the right audience in an, efficient andl timely manner. <br />Issue Management <br />Issue Management is the responsibility of S&S' PM as it relates to S&SlenQuesta project issues. Issues <br />will be tracked using a combination of SpiraTest, MS Sharepolint, and Test Track Pro (TTP), S&S' in- <br />house issue management tool. Issues outside of S&S and/or enQuesta such as Customer network <br />issues, Customer hardware and third party software issues, would Ibe the sole responsibility of the <br />Customer PM. <br />..... ......... <br />..... .... ................. ........ . . <br />Ill,T, <br />�1191 W <br />ft,% In— W.Abo* Wd— C—o— Uot" <br />se—avin-pt. I .. co.h" when; K"t. <br />sum lmany: R'p,pn d­ not. fit on the p4tpe <br />St.,— VIM Op—, .09—d Co thne-, F,.d 0 <br />IteYwY T)KP.! HIH11 0.11, fkkl,m <br />Type: E lncrn—t Ft—I,nnality <br />P.l.tilth 2 Punt, <br />Piod.m kWMCKAE <br />(:..ni, ......... <br />RMA 0 <br />5.—hy- 3 MedE.- <br />Entered by� l Support Rep. Mike <br />(),ne <br />Serial N- <br />A—t Tag 9 <br />love-i— F/, trekms Z!W4E— W.d,,—prnJ <br />13nkM1 r d—, �k, VITI—y <br />0— & and cotlannit & in flo, falEoMng ("t will be noldred when this work Otto iliang.s <br />1 Add <br />RZ3AM <br />I I i ON 12 36 PM <br />V M .ae to ft.? <br />RE' wh— 1. fiV W,d, <br />khtilo <br />It'i,1114008 ehnm <br />RE: Vyh ro to A1 <br />Ann— <br />11114�1009 A 21 <br />0.1et. <br />R, Who. 111. <br />4120fik It 21 Phi <br />t 1Y 112)3 <br />RE whoo re tfil? <br />'0d C—Porn ni IP <br />1 <br />A <br />I 4 If 0 ; � & I <br />� Apply 11 C.11-1 LU ql�_, _J <br />L.9g.d In as: Ad-inr—Car <br />The S&S PM is responsible for the tracking and resolution of all contract issues that arise during the <br />implementation. Issues will be tracked and a log wiIi be created summarizing the status of all outstanding <br />issues. It is the S&S PM's iresponsibiliity to communicate the status and progress of issues to the <br />respective parties on a regular basis. <br />In cases where a resolution path cannot be agreed upon or identified between the Project Managers, the <br />issue would be escalated to the Executive Sponsors for resolution. <br />When an issue has been analyzed and it is determined that the solution requires a change in scope, the <br />issue will be escalated to the Change Control Process. <br />Relationship Management <br />Relationship Management is the responsibility of the PMO and respective Project Managers. The S&S <br />PM will serve as the central point of contact for all/ Customer project -related needs. The S&S PM is <br />responsible for managing the project to the deliverables specified in the Statement of Work and contract <br />documents. Implementation issues are, the responsibility of the S&S Project Manager, and supported by <br />28 <br />