Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 1

Home Browse Search

NORTH STAR"' interfaces enables the required business process and meets the technical requirements. Based on North5tar's experience with other customers, it is recommended that the City be prepared to provide the following minimum Core Team resources on the project: South Bend; � Role Responsibility Project Sponsor / Executive Contact The City should be prepared to provide Project Sponsor and Executive Committee input to maintain a focus and make decisions on high-level project direction. This committee should represent the various business interests of the City. This group should be prepared to meet for at least 2 hours on a monthly basis for the duration of the project. It is important to note that the involvement required by the City will be reviewed and validated during the Solution Definition phase of the project to ensure that there is a balance between project needs, continued organization needs and risks. Project Manager One Project Manager (PM) is required throughout the life of the project to act as the conduit to the City's organization. The expectation is that they will dedicate approximately 50-100% of their time to the project depending on the phase of the project. The PM should have 5+ years of Project Management experience. Subject Matter Expect Test Manager Three to four CIS/Financial subject matter experts (SMEs) depending on whether they overlap different business areas. It is important that these experts are empowered to make decisions for their area of responsibility. They will be heavily involved in the Solution Definition phase and then throughout most of the project on an "as -needed" basis. The SMEs should have 5* years of experience with the City. One Test Manager would be responsible for coordinating the City's testing efforts, inputs, outputs and follow-up for NorthStar, custom modifications and interfaces. The Test Manager would work with the City's Project Manager to develop testing plans and cases, and to ensure that testing exceptions are documented, addressed, re- tested and resolved to the City's satisfaction. The Test Manager should have 1+ years of Test Management experience. __..------------- --- -- Two to Four testers are recommended from different business areas during the Solution Validation phase to participate in testing the system, reports and business processes on a part-time or full- time basis depending on operational requirements. The testers are typically from each business area and are required during specific periods for a period of approximately 2-3 months. Testers should NorthStar Proposal Response —South Bend Indiana