Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 1

Home Browse Search

NORTHISTAR"' RISK MANAGEMENT Risk Management Planning is an important part of project management and a core component of the NorthStar Project Implementation Methodology. Risk Management Planning is about defining the process of how to engage and oversee risk management activities for a project. Having a viable plan on how to manage risk allows one to mitigate risk versus attempting to decide in the midst of a crisis how to handle a risk. The earlier risk management planning is engaged within the project, the better the probability of success of all risk management activities. At NorthStar we engage in risk management planning from the start of the project, having the initial discussion with the customer prior to or during the project kick-off meeting. The initial risk management planning meeting will be to plan for risk identification and analysis. At that time, initial risks will be discussed and any identified risks will be logged on the Risk Log and reviewed for probability and a mitigation plan will be discussed. Throughout the duration of the project, risks will be added to the Risk Log as they are identified and will be reviewed at status meetings with the team to determine the probability of occurrence and identify the mitigation plan. DELIVERABLE/ACCEPTANCE MANAGEMENT At specified milestones throughout the engagement, NorthStar will deliver completed service deliverables for review and approval. Where applicable, service deliverables shall be reviewed within five business days from the time of submittal for acceptance. The use or partial use of any service deliverable constitutes acceptance of that service deliverable. Feedback supplied after the review period will be evaluated as a potential change of scope and shall follow the Scope Management process outlined earlier in this proposal. The Service Deliverable Acceptance Process that will be employed is described below. • Submission of Deliverables - The NorthStar Project Manager, or his designee, will prepare a Service Deliverable Acceptance Form and forward with the respective service deliverable to the designated City representative for consideration. • Assessment of Service Deliverables - The City's representative will determine whether the service deliverable meets the defined requirements and whether or not it is complete. • Acceptance / Rejection - After reviewing, the City's representative will either accept the service deliverable (by signing and dating the Service Deliverable Acceptance Form) or will provide a written reason for rejecting it and will return the Service Deliverable Acceptance Form to the NorthStar Project Manager. • Correction of Service Deliverables — NorthStar will correct in -scope items identified with the service deliverable. NorthStar will submit a schedule for making changes to the service deliverable within two business days of receiving a rejected Service Deliverable Acceptance Form. Once NorthStar corrects all previously identified in -scope issues, the service deliverable will be deemed accepted and signed off by both parties. • Monitoring and Reporting m The NorthStar Project Manager will track service deliverable acceptance. Updates on service deliverable acceptance will be included in the status report and discussed in the status meeting. Service deliverable acceptance issues that cannot be resolved will be escalated. FINANCIAL/CONTRACT MANAGEMENT At NorthStar the Project Manager is involved in the financial aspects of the project right from the start -- at SOW development. This ensures that the Project Manager is completely aware of all the project deliverables NorthStar Proposal Response —South Bend Indiana