Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 1

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NORTHISTAR' 1. `TRANSMITTAL LETTER` Linda Martin City of South Bend Board of Public Works, County Building 227 W Jefferson Blvd., Ste. 1316 South Bend, Indiana 46601 RE: Request for Proposal — Utility Billing System Replacement Dear Linda, NorthStar Utilities Solutions ("NorthStar") is pleased to respond to The City of South Bend's ("South Bend") Request for Proposal for a customer information and utility billing system and are pleased to offer our suite of utility specific solutions to meet or exceed South Bend's requirements as outlined. For over 40 years, NorthStar has offered industry specific solutions built and delivered by utility professionals. Our solutions are in use daily by over 300 reference -able customers throughout North America and we encourage South Bend to speak with our customers to learn more. Similarly, we are committed to ensuring South Bend's success and are confident that NorthStar version 6.4, our latest example of continuous innovation, will address South Bend's existing and emerging requirements. We have supported many utilities migrate from legacy systems into NorthStar's modern solution offerings and are uniquely qualified to support South Bend's path towards a modern platform that allows for agility, mobility and lightweight deployment and maintenance. We look forward to working with South Bend's Project Manager for the development of an acceptable project plan and schedule as well as provide guidance to ensure best practices are followed with forward compatibility in mind. We are pleased to offer South Bend the highest value offering at the lowest risk through: •Successfully replacing the existing utility billing system *Improving internal processes (where possible) *Advancing South Bend's growing software -as -a -service implementation strategy *Supporting consumer engagement through industry leading solutions for utility billing presentment and payment, account tracking, and other customer service related functionality. NorthStar understands that South Bend's customer service and billing departments are the frontlines of managing relationships with consumers. From new account set-up to credit history profiling, NorthStar supports all customer interactions through a robust, reliable and highly configurable application suite that addresses real -world challenges in a cost effective manner. As always, we remain dedicated to supporting new and emerging market demands through significant investments in R&D and encourage South Bend to explore our complete suite of utility specific solutions which provide tangible return -on -investments. Key benefits of NorthStar version 6.4 include, but are not limited to: ✓ Enhanced customer service through streamlined workflow and business process improvements. NorthStar Proposal Response —South Bend Indiana