Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 1

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NORTHISTARm With our Enterprise Service Bus, NorthStar uses API's to interface with other external systems, these include payment processors like Paymentus and Invoice Cloud, many financial systems like Great Plains, Oracle and SAP. Further details can be found in NorthStar's Implementation Methodology, in the next question. 3.10 Implementation Approach This project will follow the best practices outlined in the NorthStar Utilities Solutions Customer Information System (CIS): Implementation Methodology Guide. Our Implementation Methodology Guide has been developed and refined by NorthStar Utilities Solutions' staff over the course of more than 200 CIS individual projects in various lines of business in private, NGO and public sectors. The NorthStar Utilities Solutions CIS Implementation Methodology is based on Enterprise Software Implementation Best Practices and improved by NorthStar Utilities Solutions' Continual Improvement Process which focuses on lessons learned as well as PMP and CIS industry best practices. Moreover, NorthStar Utilities Solutions CIS Solution Delivery personnel are highly trained and experienced professionals whose primary objective is to ensure that our client's implementation is successful. The Implementation Methodology (as outlined below) is NorthStar Utility Solutions' standard foundation for the implementation of an Enterprise CIS solution. The project phases within the NorthStar's Implementation Methodology are a logical organization of the work combined with NorthStar's risk reduction strategy. The conclusion of each phase is used as a checkpoint and provides the opportunity for the client and NorthStar to evaluate the quality and progress of the implementation. For this reason, NorthStar Utilities Solutions requests a formal acceptance signoff for each phase prior to proceeding to the next phase. Further details of the implementation plan can be found in the following Implementation section of this response. Figure 1- NorthStar Utilities Solutions Customer Information System Solution Deployment Methodology Model NorthStar Proposal Response — South Bend Indiana