Opening of Proposals - Utility Billing System - Infor - Part 1

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Pfoposeo Sidling and Project Organization Task Description Vendor Hours Sub- Contractor Hours City Staff Hours Financial Hist2a - Payments, Billings, and Adjustments 800-1200 NA .5 Rates 120-160 NA .5 Meter and Device Inventory: Installed and Stores 24-32 NA .5 Meter Reads and Consumption History 24-32 NA .5 Service Order History 40-56 NA .5 Deposits, Auto ay Documents and Attachments 32-40 40-64 NA NA .5 .5 List any other data conversion objects proposed by vendor to achieve the system requirements. Add rows as necessary. NA Interactive Voice Response.,(IVR— Outbound Dunning 32-48 NA .5 Interactive Voice Response (IVR) — Outbound Leak Notification 32-48 NA .5 Interactive Voice Response IVR) — Customer Self -Service 32-48 NA .5 Meter Reading 40-56 NA .5 Bill Printing 100-120 NA .5 Collections Letter 24-32 NA .5 Payment File — FirstSource 32-40 NA .5 Real -Time Payment Posting 640-800 NA .5 Payment File — Metavante 64-80 NA .5 Payment File — CheckFree/Fisery 64-80 NA .5 Payment File — BillPay/MARS 64-80 NA .5 Payment File — PayNearMe 64-80 NA .5 ACH Withdrawal — FirstSource 40-48 NA .5 Customer Relationship Management — Customer Contact Information and Service Address Outbound 400-440 NA .5 Customer Relationship Management — Customer Activities/Interactions and Notes Outbound 100-120 NA .5 Customer Relationship Management — Customer Activities/Interactions and Notes Inbound 100-120 NA .5 Customer Relationship Management — Service Order Interface 40-56 NA .5 Customer Relationship Management —Account Information 64-80 NA .5 Elemos Waste Management Software 40-56 NA .5 County Property Records 64-80 NA .5 Mailing Address Verification 32-40 NA .5 List any other interface objects proposed by vendor to achieve the system requirements. Add rows as necessary. NA .5 Vendor to List Proposed Modifications NA Vendor to List Proposed Modifications NA Vendor to List Proposed Modifications NA Vendor to List Proposed Modifications NA 5-3