Opening of Proposals - Utility Billing System - Infor - Part 1

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Proposed Staffing and Project Organization (4) identify key personnel proposed to perform the work in the specified tasks and include major areas of sub - consultant work and their percent of time committed to other projects; Infor Response: We have identified the proposed staffing for this project in response to Question 1 above. It is important to understand that during the delivery of this project the Percentages will vary due to the natural progression of the phases through to completion. This means that will the percentages the team has committed to other projects over the lifecycle of the project won't reflect the fact they will be 100% committed to the South Bend Project during the specific and correct times, The Project Manager will Ibe 1010% fully committed to the South Bend Project from start to finish and wifl deploy the resources and skillsets needed effectively and efficiently to ensure 100% focus from those resource during their portion of the project for South Bend. (5) include a, project organization chart which clearly delineates communicaflon/reporting relationships amongi the project staff; .and Infor Response: U Organizational and Governance Structure (6) include a statement that key personnel will be on -site for go -live and available to the extent proposed for the duration of the project plus ninety days after go -live, acknowledging that no person designated as "key" to the project shall be removed or replaced without the prior written concurrence of the City. Infor Response: Infor acknowledges the City's requirement that no person designated as "key" to the project shall be removed or replaced without the prior written concurrence of the City. Should any replacement occur, suitable resources will be presented to the City as, replacements to ensure we mutually agree upon the right replacement resource. As your partner, Infor understandls the importance of Project resource continuity. Infer would ask the same commitment from the City of South Bend regarding its Project Manager and key project resources. Infor will also support Key Personnel will be On -Site for the Go -Live as well as available for support during the 90 Days Post Go -Live as requested. 5-4