Opening of Proposals - Utility Billing System - Infor - Part 1

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NUMMI= 4,, 0 at �, i, t a I S I i tfiwns Describe any optional solutions that are not iincluded in Vendor's base proposal. CDR The Infor Public Sector suite of tools for Community Development and Regulation (CDR) helps regulatory agencies manage their permitting, licensing, land management, and code enforcement processes — across any number of departments — from a single, integrated platform. The various modules included in this suite of tools track the activities and fees required by an, agency to complete its business processes as well as enforce an agency's business rules at every step in those processes. Billing for CDR is built upon a robust workflow engine (and toolset) for application activities and a powerful billing engine (and toollset) for financial activities. This is the same billing engine supporting the IPS CIS Billing product with enhancements to meet the unique needs of permitting, licensing, and enforcement operations. The I nfor Customer Service Module can be used in conjunction with the City existing 311. Infor Public Sector Customer Service is designed to help you respond to requests from the public quickly and effectively. Requests can take many different forms, such as reporting a problem, requesting a service provided by the agency, or simply requesting information. The workflow begins when a customer contacts the agency, whether by calling a customer service number, sending an email, or using an Open311 app. The customer provides contact information and basic details about the request, such as the location of a leak that must be fixed, and the agency then adds a service request to the database. Call Center was designed to be an efficient and informative tool for taking information about a customer service call. It provides a single screen that customer service representatives can use to search, for related service requests while they're entering information about the call. This includes seeing a list of similar addresses, jobs in the vicinity, and a history of jobs at the property. You can also view a request's location on a map using Infor Public Sector GIS. A key feature of the Call Center is the problem determination tool. Through the use of a guided script, operators ask callers series of questions that help them to determine the correct service request type. Infer Enterprise Asset Management — linfor EAM The Infer EAM solution suite proposed is a comprehensive, integrated suite of functionality designed to work searn[essly with not only its own branded modules, but those of your existing systems to support the enterprise financial and procurement management. The modular architecture of the application components provides organizations with a "plug and play" application set that integrates smoothly, leverages a common "look and feel" user experience and integrates Infer and non-Infor application components in a manner that is both economical and easy to maintain. The Service Orient Architecture (SOA) design of Infer applications optimizes your flexibility to grow and expand your requirement set over the coming years while optimizing your choices and reducing the total cost of ownership (TCO). Inifor EAM is comprised of base modules and optional features that are designed to deliver the optimum in, robust enterprise asset management capabilities and functionality. Infor Advanced, Reporting - Infer EAM provides the ability for organizations to build custom reports, in addition to using the predefined reports in the solution. Advanced Reporting is a web -based enterprise reporting solution that helps organizations maximize the data gathered in the Infer EAM solution. The module combines the power of Infer EAM with the flexibility of Cognos ReportNet to provide customers with the ability to create fully -customized reports that best meet specific asset management needs. P� i � �, ,, � , � ); 1 4-1