Opening of Proposals - Utility Billing System - Infor - Part 1

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Proposed Solution Advisory packages are called Jump Starts and range |nduration from four (4) weeks to eight (8) weeks depending on the complexity of the solution, the number of customer locations, the number of end users, etc. We do require an OCM Lead and a Training Lead from the customer for Change Management and End User Training execution activities. Our collaborative solution assumes the customer has the requisite resources to execute the strategy — OCM and Training Leads, as well as training developers, and subject matter experts (SMEs) who can add content and context to the training program. SMEs typically participate in Train -the -Trainer activities and are responsible for training delivery totheir employees. The Infer Ownership model still assumes the customer will provide Change and Training leads, but all the development ofthe end user training program will be the responsibility oflnfVr. Infer will deliver Train -the - Trainer services to designated SMEs who will then deliver end user training to their employees. I nfor can do the training delivery-, however, we recommend as a best practice, that our customers deliver their end user training aothis will pay dividends when you are in mumda|mment mode. Proposed Organizational Change Management (OCK&) Jump Start Infer proposes enOCMJump Start nf staffed bvomOCW1Principal Consultant, beginning in, the Inception Phase. The Infor OCM Consultant will have the responsibility for key strategy/approach work products and activities. This effort establishes a foundation for success for the change initiatives and will provide an assessment of key organizational risks, challenges and cultural barriers to integrate into an OCM Strategy, Approach and Plan, This effort includes the following activities and works products: OCMJunp StartQefiverables w Change Management Strategy &Roadmep • Change Readiness Risk Assessment • Change Management Project Plan w Project Kick-off Communications Plan & Cadence ° Leadership Action Plans w High-level Project and End User Training Plan Proposed End User Training (EUT)Jump Start |niforproposes anBJTJump Start of six (6) weeks induration, staffed by anEUT Principal Consultant, to begin following the OCIVI Jump Start. This effort helps the City of South Bend establish a foundation for 0000esowithitetnaininginitiativea.TheEUTJumpStadimo|udeoonemmeaomentofthetergededumeno` learning ou|ture, existing learning practices, |oonn|mg infrastructure, and impacted business processes and systems to formulate an overall End User Training Plan. The plan will establish the bestapproach for content design, development and delivery and leverages activities and deliverables completed in the OCM Jump Start. End User Adoption Jump Start Program Deliverables 0 Proposed training strategy and overall approach * Proposed training solution, including high level curriculum design byrole w Training deployment and delivery recommendations • Training assessment/evaluation recommendations w Training risks and mitigation plans • EWTPnoject Plan * Team organization and estimated resource requirements * Critical success factors :1 ^x'`� o11,o^| 3-20