Opening of Proposals - Utility Billing System - Infor - Part 1

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Proposed Solution cans also be effective in delivering "webinars" to present business process and system overview information to a large and dispersed audience. Performance Support. A key element of our solution is the use of a performance support site (or online help system). Infor recommends our customers build an internal performance support website to host the training documentation created during the development phase. Our customers are responsible for providing and maintaining the website or similar SharePoint site. The performance support site also includes conceptual presentations, links to simulations, job aids, FAQs, and other help materials identified by the customer. This approach provides an ongoing support strategy that extends beyond the training event and provides just -in -time information to the end -user's desktop whenever it is needed. Tralin-the-Trainier Approach Infor typically proposes a Train -the -Trainer approach to prepare customer SMEs/Traiiners to deliver the instruictor-led and virtual training. Customers benefit by identifying resources who can serve as Trainers. The advantages of using customer resources serving as Trainers are: 0 They have credibility with enid-users because "they understand our jobs" * They are able to relate system tasks to real -world events 6 They are able to reinforce business processes and changes caused by the implementation As part of the Train -the -Trainer program, Infor conducts workshops to introduce customer trainers to the blend of training components, classroom materials, instructional activities, and online resources that have been developed so the trainers become familiar with the structure of the courses and how each, course element is used during the training event. Trainers also have the opportunity to "teach back" key sections of the training and receive feedback on their performance, both to reinforce their understanding of the system and to practice their teaching skills in a safe setting. End -user Training Delivery The Training Delivery Plan, which is developed with the customer during the Construction phase provides the, details regarding the approach and resources required for end -user training delivery. While a significant amount of the training can be deployed as self -paced learning, the delivery plan will address other ways to train and support customer employees through VILT "webinairs" and coaching. Infor will develop Instructor guidelines and checklists for delivering the Instructor -Led Training, which customer trainers can then use to train their managers who in turn can train and support their employees as needed using the same materials. Infor Adoption Services Scope Infor Adoption Services offers different engagement models depending on several customer factors. See the illustration below: You gol pukagnd andPor shui- dufafiml offpwlg, that �vcu4 , Oil strMegic asF4eF;%nnPnt, ;mrl/nr UlKILIF? t llerul ner;WIerns raps. rl I o (.J, �1 u r t Yo t �T,'tvt 14, F"11*1111 �1� FiA-fimc, OC10 and imining specullisib PaVOICI vmth yoo in wanagc, inWor vwr)rk on spf.,c ific adivftiew, dehveuibles, Jfldror wovkqtroams JLJLJ. F�uU �,,�'nrvice Full-iirno (rA$ and pnd-usef Irdiling fEJR spr,,6alb,�-, work, Mth you on MI oC3,1, and ELVI culfpofierlte :I r ;fl, !J� �I. ji 3-19