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Opening of Proposals - Utility Billing System - Infor - Part 1
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Opening of Proposals - Utility Billing System - Infor - Part 1
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4/4/2025 8:48:36 AM
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1/24/2018 9:17:16 AM
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Board of Public Works
Document Type
Projects
Document Date
1/23/2018
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Proposed Solution <br />"�e.sure <br />the <br />Deliver final <br />effectiveness of <br />Validate key <br />learning and <br />the training <br />Create drafts of <br />element <br />performance <br />program using <br />moppi!p <br />Create a visual, <br />deliverables; <br />effectiveness of <br />support <br />tests/ <br />e <br />physical <br />perform <br />training <br />materials to <br />evaluations, <br />information <br />example of the <br />peer/editor <br />solution and <br />customer and <br />Identify <br />Align the Infor <br />into detailed <br />training! <br />reviews for <br />conduct <br />obtain <br />continuous <br />training team <br />and customer <br />course designs <br />materials and <br />technical <br />knowledge <br />approval; <br />improvements <br />team, and <br />approved by <br />iflustrate the <br />accuracy and <br />transfer of <br />conduct <br />based on <br />produce a <br />the customer; <br />appropriate <br />editorial <br />training <br />knowledge <br />evaluation <br />training <br />design the <br />level of detail <br />standards. <br />materia I usage <br />transfer <br />results. <br />development <br />preliminary <br />that will be <br />Incorporate <br />to customer's <br />activities for <br />and defivery <br />document <br />found in the <br />revisions from <br />SMEs/trainers, <br />maintaining <br />plan. Determine <br />standard and <br />final output. <br />customer <br />materials. <br />user needs, <br />project <br />reviewers. <br />review/analyze <br />templates. <br />validate <br />curriculum, and <br />create summary <br />presentation. <br />Design and Development Methodology <br />Essential Elements of a Blended End -user Training Solution <br />This section provides additional detail on the essential elements of an end -user training solution. To assist <br />with the creation of several of these deliverable types, Infer recommends the use of a training development <br />tool. Infer will determine which tools are available during the training analysis phase to identify options and <br />determine the appropriate tool tuuse. <br />aLeam|nS(Self-Paoed Web -Based Tmdming).Large populations of users can effectively be trained on <br />business processes and basic system tasks using web -based training (eLearning). This web -based training <br />will be developed using on agreed upon development tool and present concepts related to the business <br />process. The eLemrn|mQ will include simulations so that users can practice system tasks and will include <br />knowledge checks as well an reference to other support documentation, such eawork instructions and <br />FA[Je. <br />Instructor -,Led Classroom Training (ILT). For smaller user populations that require in-depth training on <br />use of the system, such as payroll and time administrators, hands-on instructor -led training is most effective. <br />In instructor -led classroom training, instructors will present concepts related tothe bumUnaae processes and <br />system functionality. Referencing step-by-step procedures called work |motruot|ona, instructors will conduct <br />darnnmntraUmmn of key tasks in a ||vo training database. The database will be representative of the <br />production system the participants will see back on the job, including realistic data created in consultation <br />with the customer's project team. Participants them will complete hands-on exercises using the training <br />database. These exercises will provide basic practice as well as require the participant tmapply what they <br />have learned to rae| life situations. Participants will also learn how to support themselves back on, the job <br />using the online help system. <br />Instructor -Led Virtual Training (V|LT). Where classroom training is not appropriate or economical, <br />instructor -led classroom materials can be used for virtual training sessions. As in c|osnpoonn |LT. instructors <br />will introduce the concepts related to the business processes and system functionality. The instructors also <br />will conduct demonstrations of key tasks using the training database. In virtual |LT, participants will <br />complete hands-on exercises using system simulations (this is done to simplify the logistical requirements <br />ofthe training, both from a technical perspective and an instructional one). Finally, as in the |LT, the <br />participants will learn how to access performance support materials through the online help syotem.V|LT <br />
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