Opening of Proposals - Utility Billing System - Infor - Part 1

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Proposed Soltifion Infor's, Approach to End -user Training One of the most critical success factors in realizing the benefits of any new and integrated Enterprise solution is training. Our mission is to enable our customers to lower their total cost of ownership and realize the benefits of the Infor solution as soon as possible, and we do this by providing a comprehensive training and on -going lear6ing and performance support solution for end users. Infer believes that the following criteria are essential for the success of any end user training solution: • Performance and outcome -based focus — an end user training solution must focus on the business tasks the employees perform, not system functionality. The overall goal of the solution should be to prepare individuals to do their jobs, or run, their organizations, leveraging the new processes and tools, not focus on how the system works. • Blended approach — today's learners expect to be able to access their learning when they want it, how they want it, and when they need it, in easily digestible chunks. Our experience has shown that there are significant benefits to a learning solution that offers a blend of traditional instructor - led training augmented by online learning (eLearning) and micro -learning elements. Training can be deployed in multiple modalities to meet the diverse learning needs of our customers' employees. • Instructional effectiveness — focusing on performance goals, the training content and activities should be tailored to the achievement of those goals, to enhance the instructional effectiveness of the materials for each user audience. • Sustainable solution — the needs for end user training won't go away after Go -Live. There will be an ongoing need to train new employees and to cross -train or re-train individuals as they change jobs or their organization goals change. Well trained users will drive higher productivity and reduced support costs. With this focus, we help our customers increase return on their business and technology investments by reducing employee time -to - competence and improving overall job performance. End User Training Design & Development Methodology In order to ensure a performance and outcome -based focus for an end user solution, Infor follows a proprietary methodology to objectively assess the learning needs and provide recommended solutions that are targeted on end user performance. We follow a proprietary methodology for the design and development of our customers' training solutions making modifications as needed to align with customer's project requirements and established methodologies. PerformanceVisionO ensures a performance -based blended learning solution that meets the needs of all users, from employees to managers to core system users. Continuously improved over more than 20 years, this methodology ensures clairity, consistency, and high quality in all of Infer's training services through customer alignment, user -focused analysis, deliverable prototyping, stringent version control], and an active (lessons -learned process. At the onset of an engagement, we partner with our customers to conduct an analysis which will define the deliverables that make up the final end user training solution. The figure below illustrates the major elements of PerformanceVision' that we apply to our engagements.