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CHRIS MELANSON <br />Chris has over five years' experience in the IT sector, most recently, testing and developing <br />solutions for Cogsdale CSM. His versatility has made him a vital member of the Cogsdale team <br />by providing expertise in development, implementation, documentation, training, testing and <br />support of Cogsdale CSM. Chris has a strong drive to deliver the best results for clients. <br />CLIENT PROJECTS <br />Liberty Utilities is an independent water, natural gas and electric company providing local <br />utility management, service and support to small and mid -sized communities throughout the <br />United States. With more than half a million customers, Liberty Utilities provides a superior <br />customer experience through walk-in customer centers, locally focused conservation and <br />energy efficiency initiatives as well as programs for business and residential customers. <br />Liberty Utilities' multiple utility services and geographic regions have resulted in varying <br />regulatory requirements and business processes. Cogsdale CSM has provided Liberty Utilities <br />with the needed flexibility to support their operational needs. This has been achieved via both <br />CSM's flexible setup and the institution of CSM customizations. <br />Waterloo Water Works provides retail water to residents and businesses in Waterloo, Iowa as <br />well as several small adjacent communities such as Washburn and Raymond and to <br />unincorporated county customers. The mission of Waterloo Water Works is to provide adequate <br />quantities of high quality water to the citizens for domestic, industrial and fire protection <br />purposes at the most reasonable cost. A water -only utility, Waterloo Water Works also bills <br />sewer, garbage, yard waste and storm water on behalf of some of its customer communities, <br />resulting in approximately 26,000 customer accounts. Waterloo Water Works chose the <br />Cogsdale solution as it fit into their vision to simplify processes and improve customer service <br />with data and processes that are streamlined, helpful and user friendly. <br />Experience <br />Education <br />Cogsdale Memorial University <br />Consultant Bachelor of Business Administration <br />Software Quality Analyst <br />2009 — Present Acadia University <br />Bachelor of Computer Science <br />Technical Skills <br />Windows 2012/2008 Server Microsoft SQL Server 2005/2008/2012 <br />Microsoft Dynamics GP Cogsdale CSM <br />Windows 7/8/10 Microsoft Dynamics CRM <br />Microsoft Visual Studio 2012 HP LoadRunner <br />Programming Languages — SQL, C#, C++, Java, COBOL <br />