Opening of Proposals - Utility Billing System - Advanced Utility Systems - Part 1

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ADVANCE© UTILITY SYST E M S Phase 5 — Initial Configuration and Conversion The City will provide a data extract to Advanced that will be loaded onto Advanced's secured FTP site. Advanced will convert the City's data so that it can be loaded into CIS Infinity. Advanced will create mapping from legacy to CIS Infinity, Advanced will develop a conversion routine to reflect the requirements of the City, Advanced's Conversion Specialist will prepare the Initial Data Conversion and Configuration to be delivered and loaded onsite. The results for the Data Validation parameters specified in the Data Conversion Plan will be included for review by the City. Advanced will assist the City in identifying Baseline Accounts (approximately 150) which are a representative cross section of the City's customers (e.g., rates, customer type etc.). The baseline accounts will be used to test and QA both the validity of the converted data and that the configuration begins to conform to the Functional Discovery document. Phase 6 — Core Team Training Advanced will provide, as part of the Training Plan, the specific training timelines and topics to be provided and presented to the City, The City's Core Team will be trained on Daily Processing, Cash, Billing and Collections prior to the start of the Discovery sessions. This training is typically conducted over two weeks. This training will help ensure that the basic functionality of CIS Infinity is understood prior to the Discovery Sessions. After the Discovery sessions, the City's Core Team will complete training on all other areas of CIS Infinity. This training is typically conducted over three weeks. A full training syllabus is included in the Training Plan. Core Team training will show all aspects of CIS Infinity functions to introduce the City to alternative methods to operate the CIS Solution and to document proposed changes to existing business processes. Each Core Team training session will include the City's subject matter experts to ensure that business objectives are met. Core Team training will also include the Issues Tracking Tool tracking tool, Additionally, Core Team Training will cover Client Owned Control Forms that the City will be responsible for configuring in preparation for Testing and Go Live (e.g. Security, System Administration, Letters, Actions, Service Order Generation, etc.). During training sessions, the City will document any potentialIy new processes. Any system bugs, set up issues, conversion issues and deficiencies shall be entered in the Issues Tracking Tool by the City. Advanced will assist the City with this process to ensure all items are documented through the Issues Tracking Tool. Deficiencies can be entered into the Issues Tracking Tool by the City's testers or Advanced's testers, any users who are given access to the system, and other personnel who may be involved during the Software Testing phases. Advanced is responsible for fully testing and correcting any deficiencies found during training. City of South Bend, Indiana 36