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A 1.12 Question: For the Elemos waste management software inter face - import export via file <br />formats or full integration? <br />Answer: AN calls are the preferred method of interface/integration, but other methods <br />will also be considered as long as the full technical details are disclosed. The ELEMOS <br />Integration Developer's Guide has been included as part of this addendum as additional <br />supplemental background information. <br />A1.13 Question: Does the City want to use a proposer's customer portal or keep the existing <br />one? <br />Answer: The City's current Utility customer portal, Click2Gov, will not be retained, and <br />we expect to use at least the utility billing functionality of a proposer's customer portal. <br />We ask that vendors inform us of the full scope of their customer portal so we can <br />determine how best to use it in our suite of web platforms. <br />A1.14 Question: Of the 60 anticipated users listed on the cost form, approximately how many <br />users will use the mobile application? <br />Answer: The City expects the 15 field staff to utilize the mobile application. <br />A1.15 Question: Of the 60 anticipated users listed on the costform, approximately how many <br />users will be using cash drawers as described in requirement FM 8? <br />Answer: The City currently has 10 users who would need cash drawers, comprised of 6 <br />cashiers and supervisory staff. <br />Al. 16 Question: Does the City have a preference for cloud or on premise deployment? <br />Answer: See question A1.8 <br />A1.17 Question: Will the Consultant involved in the RFP and requirement gathering process, <br />Arcadis, also be participating in some capacity in the implementation? If so, what role <br />are they expected to take? <br />Answer: The City expects that the vendor selected will be responsible for the <br />implementation of the utility billing software and will manage the project and perform <br />all implementation responsibilities in tandem with City staff. Arcadis is currently under <br />contract to assist the City with the implementation project management planning and <br />initiation in conjunction with the selected vendor, with the review of system designs, <br />and with the Fit -Gap analysis as described in the RFP. The City reserves the right to <br />retain additional 3`d party consultants to assist City staff with their agreed upon project <br />responsibilities. <br />Page 3of7 <br />