Proposal Renewal - ASAP Towing & Recovery Inc - Towing Contract for the SBPD Impounds

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Additional security measures include; • Outdoor lot and premises are surround by six foot security fencing with wire. • Lot gates are electronic and can only be opened by authorized employees. ASAP understands the importance of good communication and agrees to the RFP communication outline and guidelines. Under the guidelines of the RFP, the company agrees should three attempts be made to contact ASAP Towing & Recovery without success, the City has the right to contact another towing company. To avoid this type of error ASAP works with a rolling land line, cell phone communications, as well as a back-up answering service in case of emergencies that could interrupt communications between itself, the City of South Bend Police Department, customers, and tow vehicle drivers. Continuous communication is held between the dispatch office and drivers via a rolling land line at the base station office (2010 S. Olive Street) and communicates with each of the five drivers via company cell lines. During evening hours when the office is not manned, calls are dispatched by the office answering service. Calls to the mainline land line office phone are forwarded to the answering service and calls are then dispatched to the drivers via company cell phones In case of emergency, if main office phone lines are down — the company has set up an automatic forward and calls will be answered and dispatched via the company answering service. `s''fn N,u--1E 4n- n } 3' r�k Cl 11E"'.hiCE"..', Per resolution requirements, ASAP hours for payment and release of vehicles include the following times: a. 8am — 6pm Monday through Friday b. 8am —12 pm Saturday c. Sundays, holidays, and after hours pick-up can be made by appointment and an additional fee of $50.00. Hours of operation, as well as, after hours contact information signs are clearly posted on entry doors of both locations. ® Procedures for payment and release of impounded vehicles is as follows: Upon owner obtaining a release form from the police station and presenting it to ASAP, we will ask for a valid photo id. (Driver's license, passport, or state issued id) we will compare the paperwork to the release form and registration. We will make copies for our files of the release form, photo id and registration. The invoice will then be presented for payment and signature of the owner. Forms of payment for a vehicle requiring a police release will be cash and or credit/debit card. No personal checks will be accepted. After payment is received the owner will be provided a receipt and escorted to their vehicle. ASAP Towing & Recovery as well as all employees of the company agree to and shall be available for inspection should the City make the request; and subject to random inspections to ensure quality performance.