Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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IDELIVERABLES (PILOT) ° Wool pert will provide up to eight (8) hours of remote User Acceptance Testing support * Woolpert will update the Cityworks configuration and configuration documentation per the results of the testing for uptosix (6)hours CLIENT RESPONSIBILITIES (P|LOT) • The City will complete the User Acceptance Testing (U&T)per the UATPlan • The City will provide the results of the testing to Woolpert Task 33. Prov�de EndKserl'rahmVr�g. |nadvance ofthe End User Training, VVoo|pc/ will prepare training material tube used during and after the training as a reference. once the training material: has been provided, VVoo|pertwU| come onshr for two (Z) consecutive days of End User Training. Two courses will be provided: one eight (8) hour training course for Office Staff and one eight (8) hour course for Field Staff. The renna[ning nmcrahve in this section represents the actions and respmnsi�i|bies an executed in afu|| Cit/m/mrks im�|ernentativn VVon|peUchas developed a wide range oftraining materials for our many clients, Mos often, standard Cityworkstraining guides with a few modifications are more than acceptable to train the end user community. Some organizations desire custom training guides based untheir specific system configurations and business processes, VVoo|pertproposes that training miaterials consist of standard Cityworks training guides. with the appropriate modifications for the City's unique system configurations. Woolpert will develop draft versions of the training materials and submit them, to the City team for review. Woolpert will facilitate a joint review of the materials via WebEx, revise the materials pe,r City feedback, and then submit the final version of the training materials, Woolpert believes that the most cost-effective method of end user training for the City is to employ a train -the -trainer approach. Woolpert will train the system administrators and several core team members who have already gained significant knowledge about the system throughout the callahora- tive configuration workshops and user testing tasks. The City team members who participate inthe VVmm|perL-|ed train- ing will then train the remaining City staff. SUB TASKS (PILOT) 3.3.1: VVoa perttm Prepare Training Materials B�9.2:CUentPKH:oPropare[UentforTra|nin�(C|ient-Owned�dsk) 3.3.9: Wom|per1to P^muide On-SRe End UserTmining The City will provide adequate facilities and hardware to facilitate the End User Training The City will schedule appropriate time and individuals tofacilitate the End User Training The End User Training will take place over two consecutive business days w Woolpert will provide standard training materials for the End User Training m Woolpert will provide up to eight (8) hours of End User Training for Office Staff ~ Woolpert will provide up to eight (8) hours of End User Training for Field Staff The City will provide the facilities and hardware tpfacilitate the training The City will schedule with appropriate staff to attend the training 12