Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND CITYWORKS IMPLEMENTATION PILOT 0 identified appropriate staff will attend and participate in the training Task: 3,,4, Provide Go -Live Support. Immediately following end user training (the same calendar week) Woolpert will provide up to two (2) days of onsite Go -Live Support, The rer,naiining narrative in ibis sed-Jon represents the actions and responsibilities as exeUlted in a full Cityworks irnp� ernentatlon, After training and before go -live, Woolpert will perform the necessary cutover tasks, such as moving the approved City - works configuration to the Production environment, migrating current work management data from the retiring work management system(s), and establishing any system integrations in the Production Cityworks AIMS environment. Go -Live is the moment that end users begin to use the Cityworks AMS solution in the Production environment. Woolpert will support City users post—godive with onsite and remote Cityworks experts for a period to time. SUB TASKS (PILOT) .IAA: 01ent to iWgratc Ai` S A' .)pHcaflons and I ' )aLabasos U-) Production Envfi,onrnent (Client -Owned Task) •3.4.2: Woolper,t to Two Days of On -Site Go -Live Support (On -Site Task) ASSUMPTIONS (PILOT) .. ... ... . . . ........ . .. • The City will provide adequate facilities and hardware to facilitate the Go -Live Support activities The City will schedule appropriate time and individuals to facilitate the Go -Live Support activities The Go -Live support will take pllace over two consecutive business days • The Go -Live support will take place immediately following and during the same business week as End User Train- ing DELIVERABLES (PILOT) .... ..... . -.1 ........ ..... I - - - - ------------- • Woolpert will provide up to sixteen (16) hours of on -site Go -Live Support ..... ... ..... . CLIENT RESPONSIBILITIES (PILOT) • The City will provide the facilities and hardware to facilitate go -live activities • The City will schedule with appropriate staff to attend the go -five activities 0 identified appropriate staff will attend and participate in the go -live activities I'ask 3.5� Phase 5 Quality Control (NOT114CLUDED IN '11f E PILOT), Woolpert commits that all project deliverables will be held to the high standards as defined in our corporate Quality Management Program (QMP). "task 3.6: Phase 5 Acceptance and Close (IMOT INCLUDEE) IN 1 FIE PILOT). Following industry best practices in project management, this task is to gain alignment between Woolpert and the City that the deliverables to this point in the pro- ject meet expectations and are acceptable to the City project team. 1E