Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND I CITYWORKS IMPLEMENTATION PILOT T�Bk 2.3- Cityworks AMS Software Dernonstrations., This task is undertaken in order for the collective Woollpert/City team to perform a thorough review of the configured solution and the associated documentation. This task is not a re- placement of formal testing and acceptance, The collective Woolpert/City team will review the built environment and review how the documentation supports the configuration. The intent is to be assured that all participants agree that the solution is ready for User Acceptance Testing. 213UMMUM * 2.3.1: Woolpert to Prepare for On -Site Software Demonstrations * 23,2: Woolpert to FacHitate On -Site Software Dernonstrations Software Demonstrations will be performed over the course of eight (8) hours during one (1) business day on - site The Sewer Collections and Stormwater Software Demonstrations will take place over the course of four (4) hours each mlam=�• a Woolpert will facilitate Cityworks AMS Software Demonstrations on -site for up to eight (8) hours • The City will provide the facilities and hardware to facilitate the demonstrations • The City will schedule with appropriate staff to attend the demonstrations • Identified appropriate staff will attend and participate in the demonstrations Task 2.4: Phase 3 QuaRty Control NOT INCI LJDEI3 IIIIIN I"Hiz i4L01)l, Woolpert commits that all project deliverables will be held to the high standards as defined in our corporate Quality Management Program (QMP). Task 2.5: Phase 3 Acceptance and Uose (NOT EKK' ' I kJ M-'�!) I 14 T11 E PIL10 I ). Following industry best practices in project management, this task is to gain alignment between Woolpert and the City that the deliverables to this point in the pro- ject meet expectations and are acceptable to the City project team, Phase 3: System Deployment Once the Core Cityworks AMS system has been configured, there are still a number of critical tasks that must be completed before the solution is placed into a production environment. The joint Woolpert/City implementation team will share responsibilities as they take the system through user acceptance testing, provide end user training and support the go -hive project activities. Woolpert has considered the number of different divisions and end users for which the system will be configured and we believe that it is reasonable to take both City divisions through deployment activities simultaneously. our proposed project plan includes the following tasks: R