Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND I CITYWORKS IMPLEMENTATION PILOT Task 2.2: Core Cityworks AMS Configuration. Software configuration is both an iterative and highly collaborative pro- cess. Over the course of two (2) rounds of workshops, the joint Woolpert/City team will define andl develop the soft- ware's configuration. The organic knowledge transfer that occurs when our teams work so closely together during this phase pays high dividends when the project moves into the Deployment phase. Our approach fosters ownership of the solution by the City team, which results in a team with a strong desire to succeed. People support what they help to cre- ate, and the City implementation team will champion the solution they worked so hard to develop. SUB TASKS (PILOT) 2.2.1: Round 1 Configuration Workshops • 2.2.2: Round 2 Configuration Workshops . . . . ...... ASSUMPTIONS (PILOT) • Round I Configuration Workshops will be conducted ons,ite during the same calendar week as the Business Pro- cess Review Workshops Round 2 Configuration Workshops, will be conducted remotely via WebEx • The workshops will! address the Cityworks configuration of the Sewer Collections and Stormwater groups only • Only assets types that exist within the GIS at the time of the Cityworks installation will be configured in City - works • Only horizontal assets will be configured in Cityworks. This means the assets must 1) have a geometric compo- nent within the GIS and 2) not exist within another asset such as a pump station, building or other treatment plant structure • Only the core Cityworks AMS application will be deployed and configured for the pilot. No Add-Ons will be de- ployed or configured, including but not limited to Storeroom, Equipment Manager, Paver Interface, CCTV Inter- face, Analytics or Insights • W'ool'pert will perform all configuration in an environment on internal Woolpert servers, and provide database backups and relevant files to the City on, a periodic basis so as to refresh the City's Cityworks environments with the latest configuration • Woolpert will have, via VPN client, SSIL VPN, VDI or another solution remote access to the City's Cityworks envi- ronments on the City's network and have administrative permissions on, said servers for the purpose of perform- ing system changes necessary to support the configuration . ..... . ... ... . ...... DELIVERABLES (PILOT) Woolpert will facilitate onsite Configuration Workshops (Round 1) for, up to two (2) business days Woolpert will facilitate remote Configuration Workshops (Round 2) for up to six (hours) each for the Sewer Col- llectionis andl Stormwater groups Woolpert configure Cityworks per the information gathered during the Configuration Workshops and provided by the City subsequent to the Configuration Workshops CLIENT RESPONSIBILITIES (PILOT) The City will provide the, facilities and hardware to facilitate the workshops • The City will schedule with appropriate staff to attend the workshops • Identified appropriate staff will attend and participate in the workshops • As necessary, workshop attendees or their designees will provide additional information to support the configu- ration subsequent to the Configuration Workshops