Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND I CITYWORKS IMPLEMENTATION PILOT An Enterprise Asset Management system implementation is complex endeavor that presents, a variety of technical and organizational challenges that will need to be identified, analyzed, understood, and continually managed in order to en- sure a successful outcome. Woolpert's Project Management approach provides for the resources and tools needed to successfully manage the project through all phases/processes, including: • Initiation. Project authorizations and expectations. • Planning. Project definitions, objectives, deliverablles, and analysis of alternatives, • Execution. Coordination of resources, quality mainagement, product and service delivery. • Monitoring and Controlling. Monitoring and measuring to identify variances and imitate corrective actions. • Close -Out, Acceptance of project deliverables and results. To fulfill each of these objectives, Woolpert will employ the different project management tools described: ® Task PM.1: Project Administration • Task PM.2: Project Kick -Off Meeting • Task PM.3: Project Schedule Coordination • Task PM.4: Client Status Meetings • Task PM.5: Internal Coordination Meetings •I FIR ffedup The only standard Phase I tasks to be included in the pilot will be the installation of Cityworks (partial) and the Business Process Re- views. The following text represents all tasks general/V included in a Lull ChVworks implementation. Implementation Planning is executed to ensure that both Woollpert and the City fully understand the totality of the EAMS software implementation scope activities. While the RFP is very thorough, a detailed alignment of each re- quested task and Woolpert's proposed deliverables hia,s been provided in, or- der to ensure that Woolpert meets the City's expectations, Woolpert executes the implementation planning phase tasks for the purpose of verifying / establishing and! documenting a clear purpose for, and bounding limits to, the Cityworks Asset Management System (AMS) software imple- mentation. Functional and technical requirements and City -required tasks are reviewed by Woolpert's implementation team and the Client's management and technical team leads in order to align goals and expectations and to es- tablish critical success factors as a means to measure implementation mile- stones. Woolpert's Implementation Planning phase includes the following tasks. Task 1.1- lnstall Cityworks AMS, For the pilot, Woolpert will provide remote assistance to City IT staff for the Installation of the Cityworks software. The following narrative describes this task as part of a full Cityworks implementation. Woolpert will install and configure a working Cityworks environment on the City's existing IT infrastructure. Woolpert will provide specifications necessary for identifying and/or procuring (physical server(s)) or creating (virtual server(s)) on which the Cityworks components and supporting systems will be installed. If requested, Woolpert can work with City IT staff to ensure they understand the Cityworks installation and setup processes and can also demonstrate typical steps in the ongoing care and maintenance of the solution, such as performing upgrades and managing database backups.