Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND I CITYWORKS IMPLEMENTATION PILOT Woolpert has scoped a pilot Cityworks implementation effort within certain areas of the City of South Bend (City)Ud|i- timsDepartment. For the pilot Woolpert will execute an abbreviated version of our standard project approach. ThefuU project approach is included herein to provide the City with a clear understanding of what a full implementation would entail. The tasks not included in the pilot have been removed from the project schedule, which has been provided as a Microsoft Project file or a representation of the same in a standard format, such as PDF. The work for the pAmtwill be performed on a time and materials basis with expenses billed at actual cost, There will benoprovision |nthe pilot for change orders; the work will be completed as scoped within this document. VVuo|pe/tw/U|motifytheC|ty"spro]ecLman- ager immediately if task will exceed the budgeted hours. For the pilot, VVoo|pertwill work with the Sewer Collections and Stormvvatergroups only, The following text lmthis section provides anoverview mf the project approach for afull Otyvvmrksimp|ementation. Woolpert has developed a five -phased approach to implementing content -rich enterprise asset management solutions. Each of the five technical phases are executed in conjun!ction with continuous Project Management, Knowledge Transfer Quality Control and Change Readiness activities. Deliberate execution of each phase, with continuous client involvement and feedback, enables Woolpert to ensure a successfully p,lanned, designed, configured, and deployed asset manage- ment software solution that is used and useful immediately upon "Go -Live." Each of our five phases are performed in a logical order within strategic overlaps where necessary, Specific phase deliv- erables reqw|redJents|Qn,offondmoceptanom.Thecu|mimationmfeachphaseissoUd0edbyoPhaseAcoeptanceand Close-out process that signifies delivery and acceptance of the Phase Tasks/Sub-Tasks. Each of the five phases, depicted in the following Implementation Phase diagram,mrepreyentedindetai||mthesubse' quent sections of this Statement of Work document. INN =m6m==m6===zA=,. This pilot implementation will not include any time for project management. Proiect activities will be single -threaded through a senior systerns analyst, The Woolpert analyst will manage and execute oil task assigned to Woolpert. Helshe will create all defiverables and participate in 0 meetings or) beholf of Woolpert. The following text in this section defines the Project Management tasks as they would pertain to a full implementation