Professional Services Agreement - Woolpert, Inc. - CityWorks Work Order Management Pilot Implementation Assistance

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CITY OF SOUTH BEND I CITYWORKS IMPLEMENTATION PILOT SUB TASKS (PILOT) 41) CH(,�u I i- new II, �s h I I 0 a I I I"] gLR_19 C�;'&arks /VOS Sio[ o�,a I e k'i 1 n d box F� I, vuii� on I 'tt ((."Ai.�n t ,ts 1,11_11� Ok�,IntLo _1_1 011Iient R(w[:,fl c,,:Pte irfltI a a tion b,,i, D(-?v4flop inent 111,:n1lror 'I I' nent Own,cl 'I 'ask) -ein i'%rdrn4nfst -i dor,s, • 1.1.5: Woolpert to Provide Remote Support to Client Installation ASSUMPTIONS (PILOT) • The City will purchase appropriate Cityworks licenses prior to performing the installation • The City will obtain a license key from Cityworks prior to performing the installation • The City will' set up the appropriate supporting items per the provided Cityworks Pre -Installation Guide prior to the installation. Said items include, but may not be limited to: • Physical or virtual servers for the Cityworks databases and applications • Appropriate GIS services published in a version of ArcGIS Server supported by Cityworks • Cityworks attachment locations • According to Cityworks a minimum lead time of 3 days may be required between the request for a Cityworks, license key and the provision of the same to the requesting agency DELIVERABLES (PILOT) • Woolpert will provide a Pre -Installation Checklist for the version of Cityworks targeted for installation • Woolpert will provide up to four (4) hours of remote installation support CLIENT RESPONSIBILITIES (PILOT) The City will obtain the necessary licensing and license key from Cityworks prior to the installation • The City will identify, obtain or create all server's necessary for the installation of Cityworks for both a Produc- tion and a Test (Sandbox) Cityworks environment • The City will install, enable or configure all pre -requisites an all identified servers prior to the installation of City - works per the Cityworks Pre -installation Checklist Fask 1.2. Software Den'tionstrations (NOT HYCLUDED IN PILO I ), As part of an ongoing change rnanagenient effort, Woolpert will provide a series of brief (approximately 2 hours) demonstrations of the new Cityworks AMS software to City stakeholders, and, preferably, to all future end users. The intent of the demonstrations is to build awareness for the coming project, initiate internal discussions within the City as to why there is a need for a new software solution, andl identify areas within the organizations where the commitment to the new software is less than ideal. The demon- strations will provide City management the opportunity to gain alignment from all groups long before the project is nearing the crucial Deployment phase. Task I-PPD: Pr� T11ainning WscoverV (INOTINCLLIDED lIq PIL() 1). Woolpert will use this task to review and validate the proposed scope of services with each City division that will ultimately use Cityworks. Upon common agreement on the services to be provided, Woolpert will adjust the scope of services developed to support the fixed -fee in this proposal, complete with specific Woolpert deliverables, detailed task -level assumptions and City team responsibilities. Woolpert also routinely provides strategic vision alignment consulting services at the beginning of enterprise asset management software implementation projects. If desired, Woolpert can include these services to identify, validate, and document