Statement of Work, Master Professional Services Agreement, Mutual Confidentiality Agreement - SADA Systems, Inc

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City of South Bend Dynamics 365 Discovery and Design Project Provide SADA with User Credentials to access a Microsoft Online Services administrator account in Microsoft Online Admin Center, as well as Dynamics 365 System Administrator permissions, after sign-up has been completed Access to all source code and artifacts related to the D365 implementation ky Provide SADA a predetermined/designated/approved method of remote unattended access to all the necessary servers and workstations required to facilitate project success. y , w SADA requires that City of South Bend fulfil the following tasks to facilitate a successful project: Provide SADA with catalog assets via file server Fulfill all the requirements listed in the "Project Prerequisites" section Procure of all necessary subscriptions including Microsoft Online Services Provide SADA the assurance that all software, hardware and/or infrastructure requirements are met as set forth by Microsoft and/or SADA's own products Provide all communications to end users. This includes notification on changes, migration schedule, and other project pertinent information Provide a qualified technical resource, which can also facilitate physical or remote access, who is capable of fulfilling the requirements of this project and who can also make decisions to ensure uninterrupted progress of the project SADA assumes the following within the context of this SOW: The parties acknowledge that notwithstanding any approval by Customer's Board of Public Works, work under this Statement of Work will not begin until Customer has acknowledged its receipt and acceptance of three positive client references with respect to SADA's prior work. All services will be rendered during the following time periods: la Normal business hours: 9:OOam — 6:OOpm on Monday — Friday, Pacific Standard Time. (migrations can/will occur after hours, however) . All times exclude national holidays Adequate facilities and resources will be provided by City of South Bend for services rendered by SADA while on -site at any City of South Bend location, as needed City of South Bend will authorize SADA to perform several interviews of stakeholders, sponsors, team members, technical staff and managers, who will be reasonably available from time to time for the purpose of information gathering as the project may demand P-,icie 16 Confidential and Proprietary Information of SADA Systems, Inc,