Statement of Work, Master Professional Services Agreement, Mutual Confidentiality Agreement - SADA Systems, Inc

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City of South Bend Dynamics 365 Discovery and Design Project Any changes made to technical or business specifications found in this proposal must be submitted through a valid Change Order, and approved by both City of South Bend and SADA The upgrade assessment is be based off the Generally Available (GA) version of D365 at the time of project kickoff City of South Bend will make available a sandbox instance of Dynamics for assessment City of South Bend will provide Admin level access to Dynamics and related systems as necessary All source code and solution files are readily available and reflect production environment 5.4 Out of Scope Some of the items not included within the scope of this Agreement are, nevertheless, critical path items which will be required for successful and timely completion of this project. The following items are out of scope: Any items not specifically called out in the scope of work are out of scope To Deployment of client/desktop software is out of scope unless exceptions are explicitly stated otherwise in the SOW Direct end -user assistance, unless City of South Bend otherwise opts to use SADA's Service Desk services Collection or organization of source code, assets, or CRM resources Detailed 'description of unsupported code / calls for each component Modifying any configuration, components or code Scoping changes for systems / applications other than Dynamics 365 Online 6 Project Timeline SADA will perform the Services described in this SOW beginning on or about the SOW Effective Date and subject to the assumptions set forth below and any changes in scope reflected in a mutually executed Change Order. SADA will make commercially reasonable efforts to complete all of the Services on or about the SOW Completion Date set forth below, unless this SOW is terminated sooner in accordance with the terms of the Agreement or this SOW. This SOW and associated Work Order will expire in the timeline specified below; deployment services will not exceed this period unless formally extended in writing. The following timeline is a high-level overview intended to provide City of South Bend with a general idea of the project durations that lead to best overall results, Specific dates in this timeline are subject to change upon further discussion with City of South Bend. SADA project manager, in consultation with City of South Bend PMO, will confirm the timeline after the completion of discovery and envisioning. F' 7 Confidential and Proprietary Information of SADA Systems, Inc.