Contract - Indiana Housing and Community Development Authority - Hardest Hit Funds Counseling Services

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ensure the security and confidentiality of any Nonpublic Personal Information it receives from the other party, (b) protect against any anticipated threats or hazards to the security or integrity of such information, including, without limitation, implementing necessary screening and background checks for individuals that may access or use the Nonpublic Personal Information as permitted by this Agreement, (c) protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to the subject of such information, (d) ensure the proper disposal of all Nonpublic Personal Information received from the other parry upon the termination of this Contract for any reason, unless the information is required to be retained for legal or regulatory record retention purposes, (e) treat the Nonpublic Personal Information with at least the same degree of care that it uses to protect its own confidential and proprietary information of a similar nature but with no less than a reasonable degree of care, and (f) implement or utilize appropriate technological safeguards that are at least in compliance with the Gramm -Leach -Bliley Act as well as any generally recognized industry standards. For the purposes of this Contract, the term "Nonpublic Personal Information" shall mean any information received from or provided by another parry which pertains to or identifies an individual, such as a name, postal address, e- mail or IP address, facsimile or phone number, mother's maiden name, social security or identification number, transactional, employment, or financial data, medical or health records, personal, gender, political, profile, account, and password information. REPUTATION OF THE PROGRAM; NOTIFICATIONS The Contractor acknowledges the importance of protecting the reputation of the Program and shall immediately notify IHCDA of any conduct by its employees or agents that may damage the Program's reputation. The Contractor shall further immediately notify IHCDA in the event that any of its employees or agents commits a grossly negligent or reckless act or willful or intentional misconduct (including, but not limited to misrepresentation or fraud) in connection with the performance of any act pursuant to this Contract. EFFECT OF TERMINATION In the event that the Contract expires or is otherwise terminated by either party, the Contractor shall destroy all HHF materials, except to the extent that it is required to retain records as otherwise required by the Contract, including but not limited to all pamphlets, flyers, newsletters, posters, displays or other promotional materials in its possession and shall remove all references and links with respect to the HHF program on its website. DESCRIPTION AND TIMELINE OF SERVICES TO BE PERFORMED The Contractor shall conduct Services according to the STEPS in the following description and timeline. Note that Contractor is referred to herein as "HHF Intake Specialist" or "Specialist" in this section of Exhibit A. (1) HHF Intake Specialist contacts the client within 2 business days after the file referral to discuss the process with the client and instruct the client to complete the initial information packet, which is sent by Specialist to the client immediately after first contacting the client; the client submits the packet to the Specialist as soon as possible but no later than 30 days from the date of referral. (a) If Specialist attempts on 3 separate dates to contact the client at the phone number or email address provided by the client with no response, then a letter is sent to the client, instructing the client to contact Specialist to continue the HHF application. If 14 days go by with no follow-up on the part of the client, the case is closed and noted in CounselorDirector by Specialist. HHF Professional Services Contract Contract No. IIIU-2016-024