Contract - Indiana Housing and Community Development Authority - Hardest Hit Funds Counseling Services

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PROFESSIONAL SERVICES CONTRACT CITY OF SOUTH BEND EXHIBIT A SCOPE OF SERVICES Contract No. HHF-2016-024 PURPOSE The Contractor shall serve as a trusted advisor to borrowers who are unemployed homeowners and who have met the pre -eligibility requirements determined by the Hardest Hit Fund ("HHF") of the IHCDA's Indiana Foreclosure Prevention Network ("IFPN"). The goal of the Contractor who accepts such referrals is to provide intake services, triage counseling, eligibility screenings, advice on alternative solutions to HHF, perform file underwriting to determine whether the client meets the specific HHF qualifications, and to close loans of qualifying borrowers (the "Services"). The Contractor shall provide the Services in compliance with the standards and guidelines for HHF in the IFPN/HHF Participant Manual, as amended from time to time (the "Participant Manual"), which is available online at the "Partner" page at www.877gethope.org and incorporated herein by reference. During the Term of this Contract, the Contractor is expected to act in accordance with the "Description of Services to be Performed" and the "Review Administration" sections set forth in this Exhibit A. SERVICES ACCEPTANCE OF REFERRALS The Contractor shall be responsible for providing the Services in the Indiana counties specified in Section 1 of the Contract. The method by which the Contractor shall receive files shall be passive. IHCDA shall refer HHF applicants to the Contractor through its online service portal, CounselorDirect, and the Contractor shall handle all files exclusively within CounselorDirect as directed by IHCDA staff. In the unlikely event that the Contractor determines that it has no capacity to accept additional referrals, the Contractor shall immediately notify IHCDA. This notification should include the reason for lack of capacity, the date by which the Contractor reasonably believes it can begin accepting referrals again, and an alternative referral plan for HHF applicants residing in the counties in which the Contractor serves until such time that the Contractor can begin accepting referrals. COOPERATION WITH IHCDA In addition to the distribution of certain marketing materials provided by IHCDA, the Contractor shall cooperate with any and all requests by IHCDA to post links or other information on its existing website, if any. The Contractor shall also cooperate with all requests for information and shall answer all inquiries with respect to its operations as directed by IHCDA in a prompt manner, including without limitation, to all inquiries related to audit and compliance reviews (whether onsite or offsite) of the Program, whether such inquiries are made directly by IHCDA, its agents or any other third party. CONFIDENTIALITY All communication between the Contractor and IHCDA that includes borrower's Nonpublic Personal Information shall be through encrypted e-mail, secure loan port or other similar secure electronic delivery system. In accordance with HUD, privacy, telemarketing, and information security laws, regulations, and guidelines, the Contractor agrees that it will maintain or implement appropriate measures designed to (a) HHF Professional Services Contract Contract No. HHF-2016-024