Contract - Indiana Housing and Community Development Authority - Hardest Hit Funds Counseling Services

Home Browse Search

(b) If 30 days elapse and the client has not returned the initial information packet, the case is closed and noted as "Inactive" in CounselorDirect by Specialist. (c) If, after his or her case is closed, the client contacts IFPN or Specialist to continue the HHF application, the client must restart the application at STEP (1) and complete the information packet. Any subsequent assessment for assistance will take into account the client's initial non -responsiveness. Further non -responsiveness will be cause for program dismissal. (2) Specialist completes initial screening of the client based on the completed information packet and indicates probability of the client's eligibility for FHA, HARP, RAMP/HAFA, and HHF and whether lender/servicer would be willing to modify its existing loan (through a "private label" option) with the information provided by the client. If the initial screening indicates that the client is not eligible for HHF, Specialist will notify the client and refer him or her to IFPN for foreclosure prevention services. (3) If the client is eligible for HHF, Specialist will contact the client for follow-up phone intake. Specialist will need to learn the following: (a) Does the client have an FHA loan? If yes, then apply for FHA modification/forbearance. If no, go to STEP (3)(b). (b) Does the client have a GSE-backed loan? If no, go to STEP (4). If yes, go to STEP (3)(c)• (c) Does the client qualify for HARP (current on payments, less than 125% LTV, ability to repay)? If yes, then apply for HARP plan. If no, go to STEP (4). (4) Is the client eligible for HAMP or HAMPUP (home bought before January 1, 2009, and payment greater than 31% of gross monthly income)? if yes, then apply for HAMP or HAMPUP. If no, then go to STEP (5). (5) Specialist works to receive response from lender: (a) If applied for HAMP and answer is YES, then Specialist completes process with the client through successful modification. (b) If applied for HAMP and answer is NO, then determine: (i) Does the case need to be escalated through MHA? (ii) Is the client best served by an out -of -home workout? If so, discuss this option with the client and, if the client is amenable, seek a HAFA alternative ($1,000 servicer incentive and $1,500 in relocation funds for homeowner for short -sale or deed -in -lieu). (c) If the client applied for any other government program (as outlined above) and the response is NO, then proceed to STEP (6). (d) If the client applied for any other government program and the response is YES, then Specialist completes the process with the client, and the client is not HHF-eligible. (6) If the client does not qualify for other government -sponsored foreclosure prevention programs, Specialist works to determine the client's eligibility for HHF. (a) The client must meet either in person (recommended) or remotely/telephonically for a document verification meeting. (b) Specialist explains the HHF program to the client and any requirements that the client will need to complete in order to remain eligible. . HHF Professional Services Contract Contract No. 1II-IF-2016-024