PSA - EmNet, LLC - Annual CSO Service Agreement for RT-DSS

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i. Repair of electronic failure internal to the telemetry equipment; ii. Repair of communication link failure internal to the telemetry equipment; iii. Repair or replacement of telemetry related circuit boards, internal electronics, connectors, wiring, chassis, manhole cover, and miscellaneous items as required. iv. The Engineer shall maintain client related WE13forms which documents all EmNet maintenance and diagnostics performed. C. System Performance: Under this Scope of Work, the Engineer will monitor the telemetry system wide uptime daily. Concerning control valve sites, the Engineer shall take action to address problems in no more than three (3) working days. Concerning all other sites, the Engineer shall take action to address problems in no more than five (5) working days. The Engineer shall exclude from the uptime calculation defined in Section I, monitoring sites under maintenance and repair due to no fault of the Engineer (e.g. loss of power, node removed for Owner activities/construction, and third party maintenance). D. Contract Manager: The Owner and the Engineer will designate a primary contact for the Service Agreement at the beginning of the term of this contract to manage the overall contract and related funds. Contract Manager is referenced in paragraph 8.03.A. E. Project Management 1. The Scope of Work includes one (1) monthly ninety (90) minute meeting between the Owner and Engineer to review contract status and the system performance. EmNet participants will include the Field Service Manager and the Engineering Project Manager. 2. Monthly data QA/QC 3. Service scheduling and related communication 4. Annual Summary of service from WE13forms F. On -Call Maintenance Service: The Engineer will perform the following `On -Call Maintenance' as requested by the Owner. The total cost in time and materials for `On -Call Maintenance' shall not exceed $4,769.00 per each calendar month. All materials purchased by the Owner with `On -Call Maintenance' shall remain the property of the Owner. Any service provided by Engineer beyond the allocated `On -Call Maintenance' will fall under `Excluded Services'. Engineer will keep and maintain all documentation related to `On -Call Maintenance'. The following services and equipment may be considered part of `On -Call Maintenance': a. Changes or alterations in specifications; b. Painting, refinishing, or furnishing materials; c. Installation, moving, or removing of equipment unless required as part of the repair process; d. Repairs made necessary by action of the Owner, its employees, agents, contractors or invitees; e. Repairs made necessary due to attempts by the Owner to repair or maintain the Engineer equipment unless authorized by the Engineer; EJCDC E-520 Short Form of Agreement Between Owner and Engineer for Professional Services. Copyright (02009 National Society of Professional Engineers for EJCDC. All rights reserved.