Opening of Proposals - Towing Services for South Bend Police Department - ASAP Towing & Recovery

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BID PROPOSAL REQUIREMENTS AND CONFORMITY 5.0 Storage Yard (continued) • 1906 S. Olive Street — houses the main office, indoor storage facilities for 20 vehicles, and outdoor storage for 200 vehicles. • 1311 S. Olive Street — houses indoor storage for 555 vehicles and outdoor storage for 4,152. • 55303 Mayflower Road — houses indoor storage for 20 vehicles and outdoor storage of up to 3,000 vehicles. This location is also an overflow lot for vehicles not on a police hold and any vehicles beyond thirty (30) days old. • ASAP Towing provides twenty-four hour indoor and outdoor monitoring and video surveillance of all three storage facilities. 6.0 Communication ASAP Towing understands the importance of good communication and agrees to the RFP communication outline and guidelines. The 911 Service Center will be provided with three (3) phone numbers as a fail-safe to ensure that ASAP Towing can always be reached. Under the guidelines of the RFP, the company agrees should three attempts be made to contact ASAP Towing without success, the city has the right to contact another towing company. To avoid this type of error ASAP works with a rolling land line, cell phone communications, as well as a back-up answering service in case of emergencies that could interrupt communications between itself, the city of South Bend Police Department, customers, and tow vehicle drivers. • Continuous communication is held between the dispatch office and drivers via a rolling land line at the base office (1906 S. Olive Street) and communicates with each driver via company cell phone. • All equipment has GPS tracking software for more accurate dispatching and eta times. • To ensure all phone calls are answered, police dispatchers are provided with a separate unpublished land line phone number, our main land line phone number and a cellular phone number. • During the evening hours when the office is not manned, calls are dispatched by the office answering service. Calls to the unpublished land line phone number are forwarded to the answering service and calls are then dispatched to the drivers via company cell phones. • In case of emergency, if main office phones lines or the unpublished land line phones are down, the company has set up an automatic forward and calls will be answered and dispatched via the company answering service. 16