Proposal for Services - Awarding and Authorizing Negotiation of Contracts for Two (2) Towing Services - ASAP and Vic's Towing

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RIP) .� m 1906 S. Olive Street — houses the main office, indoor storage facilities, and outdoor storage. 55303 Mayflower Road — houses outdoor storage of vehicles not on a police hold and any vehicles beyond thirty (30) days old. ASAP Towing can house twelve (12) passenger size vehicles within the indoor storage facility and two hundred (200) passenger vehicles in the outdoor lot located at 1906 S. Olive Street. ASAP Towing provides twenty-four hour indoor and outdoor monitoring and surveillance of both storage facilities. ASAP Towing understands the importance of good communication and agrees to the RFP communication outline and guidelines. Under the guidelines of the RFP, the company agrees should three attempts be made to contact ASAP Towing without success, the city has the right to contact another towing company. To avoid this type of error ASAP works with a rolling land line, cell phone communications, as well as a back-up answering service in case of emergencies that could interrupt communications between itself, the city of South Bend Police Department, customers, and tow vehicle drivers. • Continuous communication is held between the dispatch office and drivers via a rolling land line at the base office (1906 S. Olive Street) and communicates with each driver via company cell lines. + To ensure all phone calls are answered, police dispatchers are provided with a separate unpublished land line phone number, our main land line phone number and a cellular phone number. • During the evening hours when the office is not manned, calls are dispatched by the office answering service. Calls to the unpublished land line phone number are forwarded to the answering service and calls are then dispatched to the drivers via company cell phones. * In case of emergency, if main office phones lines or the unpublished land line phones are down —the company has set up an automatic forward and calls will be answered and dispatched via the company answering service.