07-31-19 #2 - Laserfiche WebLink

Home Browse Search

•CITY OF SOUTH BEND OFFICE OF THE CLERK with data analytics and performance management. Especially with the SB Stat Program that helps departments track their strategic priorities. Our fifth(5th)team is Civic Innovation. They're chiefly in charge of strategic partnerships that are externally facing. Especially with Notre Dame and with national partners like Bloomberg. They are in charge of bringing in external support in terms of in-kind resources and grant dollars. And then our sixth (6th) and final team the 3-1-1 Call Center. And they of course are the front lines of City services. And they take customer calls and issues and service departments by fielding those calls. The overall mission of Innovation and Technology is to empower an innovative workforce and a thriving community through technology, data and strategic partnerships. She continued, So, I'll just overview our 2020 departmental goals. There are four(4)main goals I really wanted to highlight, the first(1St) two (2) being the most important (referencing a slide in a presentation which is available in the City Clerk's Office). So, of course, given the fact that we're Innovation and Technology, continued cost savings, time savings and then bringing in external revenue from Innovation and Technology work is key. A few examples of this that are forward looking into 2020 are Cityworks implementation and the other software implementations that we'll be doing with other departments in the City. Cityworks will be our new asset management platform. The first (1St) implementation will be done in partnership with Code Enforcement. And then of course we have our DFO platform, Dynamics for Finance and Operations. That's our new ERP system. And then of course we'll be doing utility billing as well. And so those software implementations will be key for time saving and cost saving going forward for the City. Another example of this type of work is the Metronet work. We continue to invest in the Metronet. Our Infrastructure team partners with them to service City facilities and City networks. Using them in comparison to a private provider we estimate saves the City about $400,000 a year. And then of course some examples of external revenue to bring into the City that we'll hopefully continue to bring in as well. This last year we brought in about half a million dollars from the Lily Endowment Grant that was brought into the region. That's specifically for data training and programming around the future of work here in the City. And of course,the Bloomberg money as well is another example of that. She went on, So, number two (2), the second (2nd) goal, again very important, is about strengthening City data operations and culture. So, there are a few components to this. One (1) providing more data support to departments. Examples would be helping legal manage APRA requests. Helping Finance provide transparency and analytics on top of the new budget process. And then just generally increasing our Open Data Portal. We see that as a strategic priority to build out the transparency for the City and build trust as well. We will especially be working with Finance to do that. Police, of course. And also, through the SB Stat Program, we'll work around Police recruitment as well as work around the Community Paramedicine Program. Regarding data culture as well, we're hoping to partner with Legal to stand up new data policies. And then also work to increase security around City networks and data generally. This might be a timely topic, especially as this is a very important issue for the City. And that certainly revolves around data security and operations. The third(3rd) goal will be to create more feedback loops, both internally and externally. We hope to build better technology that's user friendly both for the departments and for residents of the City. Externally that looks like a new civic user testing group that will be set up here in the City. The first (1st) product that will be leveraging that group will be our new digital 3-1-1 services portal which will be launched in 2020. We will go into neighborhoods and ask people to test the beta version of this platform, provide feedback and then we can improve so we can build the technology with residents to make sure it's user friendly. The internally focused EXCELLENCE ACCOUNTABILITY INNOVATION INCLUSION EMPOWERMENT 455 County-City Building 227W.Jefferson Bvld South Bend,Indiana 46601 p574.235.9221 f574.235.9173 TTD574.235.5567 vvww.southbendin.gov 2