Contract – Counseling for Mortgage Foreclosure Prevention - Indiana Housing and Community Development Authority (IHCDA)

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EXHIBIT A NETWORK AGENCY SERVICES AND RESPONSIBILITIES The Contractor shall serve as a trusted advisor to borrowers who are in default and facing foreclosure and who are referred to the Contractor by the Indiana Foreclosure Prevention Network ("IFPN"), The goal of the Contractor is to identify and attain the optimal housing solution for the IFPN client while averting a foreclosure. Contractor shall provide the services described herein in compliance with the standards and guidelines for the IFPN contained in the IFPN Participant Manual (the "Manual"), which is incorporated herein by reference. The Contract to which this Exhibit is attached provides additional payment levels for the following services: Any client who received Level 1 counseling services prior to January 1, 2019 will be eligible to be counseled again at Level 1, Level One Cminseling fAction Plan Deve�lo rincut and Implementation). To qualify for a Level One payment ($250.00), Contractor will be required to complete all following steps: 1. Intake. The Contractor must conduct an intake including client name and address, basic demographic information, lender and loan information, and reason for delinquency. The National Industry Standards for Homeownership Education and Counseling — Foreclosure Intervention Specialty ("Standards") provide guidance on what should be included in an Intake Form (See www.nw.org/nfmc). It is recommended, but not required, that contact information for one additional person is collected at intake in the event that client moves or is otherwise unable to be reached following initial intake. Contractor may conduct intake in a variety of ways. Those that use electronic client management systems can submit a screenshot from their system showing that the minimum required information has been collected. The Contractor must ensure that the information is readily available in the client file when requested by IHCDA. 2. Authorization. The Contractor must collect a signed authorization form from the client or have other legally -permissible client authorization on record that will allow Contractor to (a) submit client -level information to the data management system ("DMS"), (b) allow IHCDA to open files to be reviewed :For program monitoring and compliance purposes, and (c) allow IHCDA to conduct follow-up with client related to program evaluation. Clients may opt out of (c) above only, but proof of this must be retained in the client's file. Clients that opt out of (a) or (b) above cannot be uploaded into the DMS. Files uploaded in to the DMS without a signed authorization can create a legal liability, therefore the Contractor must ensure client files submitted to the DMS have a signed authorization form in the client file. Contractor is responsible for performing counseling within the limits of the laws in the State of Indiana. 3 Di+selostire. Contractor must provide to all clients a disclosure statement. The disclosure statement must explicitly describe the various types of services the Contractor provides and any financial relationships between the Contractor and any other industry partners. The disclosure must state clearly that the client is not obligated to receive any other services offered by the Contractor or its exclusive partners. This must be presented to the client at the time of counseling. Proof that the client received the disclosure must be maintained in the file. Such proof can include a statement signed by the homeowner or an electronic signature, if applicable. {00036573-1) Page 21 of 319