Contract – Counseling for Hardest Hit Funds Related to Housing Delinquency and Default - Indiana Housing and Community Development Authority (IHCDA)

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(b) Specialist shall close and note as "Inactive" in CounselorDirect, after thirty (30) days has elapsed and the client has not returned the initial information packet. (c) If, after his or her case is closed, the client contacts IFPN or Specialist to continue the HHF application, the client must restart the application at STEP (1) and complete the information packet. Specialist shall take into account the client's initial non - responsiveness for any subsequent assessment for assistance. Further non - responsiveness will be cause for dismissal from the Program. (2) Specialist shall complete the initial screening of the client based on the completed information packet and shall indicate the protjlrfiv of the client's eligibility for HHF and whether lender/servicer would be willing to modify its existing loan (through a "private label" option) with the information provided by the client. If the initial screening indicates that the client is not eligible for HHF, Specialist will notify the client and refer him or her to IFPN for foreclosure prevention services. (a) Is the client best served by an out -of -home workout? If so, Specialist shall discuss this option with the client and, if the client is amenable, contact servicer to and attempt to seek relocation funds for homeowner for short -sale or deed -in -lieu. (3) If the client would not be best served by an out -of -home workout, Specialist shall work to determine the client's eligibility for HHF. (a) The client must meet either in person (recommended) or remotely/telephonically for a document verification meeting. (b) Specialist shall explain the HHF program to the client and any requirements that the client will need to complete in order to remain eligible. (c) Specialist shall work with client to develop a HHF action plan. (d) If the Specialist reasonably believes that the client is eligible for HHF assistance, then the Specialist must send the client's documents and application to IHCDA staff via CounselorDirect for final review. These documents must include all previous notes about the client, such as failed attempts to contact client, etc. The Specialist shall provide the client with a copy of the HHF Intake Letter, and the HHF Job Training/Education/Volunteer Service Information Sheet. (4) IHCDA staff will review information received and may contact Specialist to provide additional information about the client. (a) The Specialist will be informed of IHCDA's decision and, if the client is declined, the Specialist will inform the client and discuss all remaining options (including an out - of -home option if that was not the initial desired outcome). (b) If the client's application is accepted, the IHCDA Underwriter will complete and send loan/closing documents to Specialist for execution at IHCDA's instructions. (5) After the IHCDA Underwriter prepares the loan/closing documents and forwards them to the Specialist for closing, the loan will be closed by the Specialist as instructed by. Specialist shall gather necessary documentation from the client to allow for collection of the client's regular monthly mortgage contribution and other client requirements, and the note and mortgage connected to the HHF loan shall be recorded by Specialist at the County's recorder's office. (6) Upon termination of HHF assistance, Specialist shall continue to negotiate with servicer for a long-term modification of the client's loan and shall record all such negotiations and outcomes in CounselorDirect for reporting purposes. At that time, as appropriate, the