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designed to (a) ensure the security and confidentiality of any Nonpublic Personal Information it receives
<br />from the other party, (b) protect against any anticipated threats or hazards to the security or integrity of such
<br />information, including, without limitation, implementing necessary screening and background checks for
<br />individuals that may access or use the Nonpublic Personal Information as permitted by this Agreement, (c)
<br />protect against unauthorized access to or use of such information that could result in substantial harm or
<br />inconvenience to the subject of such information, (d) ensure the proper disposal of all Nonpublic Personal
<br />Information received from the other party upon the termination of this Contract for any reason, unless the
<br />information is required to be retained for legal or regulatory record retention purposes, (e) treat the
<br />Nonpublic Personal Information with at least the same degree of care that it uses to protect its own
<br />confidential and proprietary information of a similar nature but with no less than a reasonable degree of
<br />care, and (f) implement or utilize appropriate technological safeguards that are at least in compliance with
<br />the Gramm -Leach -Bliley Act as well as any generally recognized industry standards. For the purposes of
<br />this Contract, the term "Nonpublic Personal Information" shall mean any information received from or
<br />provided by another party which pertains to or identifies an individual, such as a name, postal address, e-
<br />mail or IP address, facsimile or phone number, mother's maiden name, social security or identification
<br />number, transactional, employment, or financial data, tied ical or health records, personal, gender, political,
<br />profile, account, and password information.
<br />RI'TUTA,I ION ()Iw "l",Il 11W,) ,,) A(v'I, N01] IC A"HONS.
<br />The Contractor acknowledges the importance of protecting the reputation of the Program and shall
<br />immediately notify IHCDA of any conduct by its employees or agents that may damage the Program's
<br />reputation. "file Contractor shall further immediately notify IfICDA in the event that any of its employees
<br />or agents commits a grossly negligent or reckless act or willfitl or intentional misconduct (including, but
<br />not limited to misrepresentation or fraud) in connection with the performance of any act pursuant to this
<br />Contract or associated with the Program.
<br />CIh" "I"1s1�I,l:NA°l If;,N
<br />In the event that the Contract expires or is otherwise terminated by either party, the Contractor slialI destroy
<br />all HHF materials, except to the extent that it is required to retain records as otherwise required by the
<br />Contract, including but not limited to all pamphlets, flyers, newsletters, posters, displays or other
<br />promotional materials in its possession and shall remove all references and links with respect to the Program
<br />on its website.
<br />DESCRIPTION AM) I IIvII"LINI OF fd(VIC E:S TO BE PERFORMED
<br />The Contractor shall perform Services according to the STEPS in the following description and timeline.
<br />Note that Conlractor is referred to herein as "HI -IF Intake Specialist" or "SI)ecialisl" in this section of'
<br />Exhibit A.
<br />(1) HHF Intake Specialist shall make contact with the client within two (2) business days alter
<br />receipt of a referral to discuss the intake process with the client and instruct the client to
<br />complete the initial information packet, which will be sent by Specialist to the client
<br />immediately after first contacting the client; the client must submit the packet to the
<br />Specialist as soon as possible but no later than 30 days from the date of referral.
<br />(a) Specialist shall make three (3) attempts on separate dates to contact the client at the
<br />phone number or email address provided by the client if there is no response, then
<br />Specialist must submit a letter to the client, instructing the client to contact Specialist
<br />to continue the HHF application, If 14 days go by with no follow-up on the part of the
<br />client, the case should be closed and noted as such in CounselorDirector by Specialist.
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