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2018 Annual Report-Department of Code Enforcement 18 <br /> Key Performance Indicators <br /> Target December November October September August July June May April March February January <br /> %311 Calls Resolved in 24 <br /> 0.9 1 1. 1 1 1 1 1 1 1 1 1 1 <br /> Hours <br /> %of Billable Abatements 0.9 0.92 0.83 0.87 0.85 0.85 0.89 0.82 0.8 0.86 0.92 0.97 0.9 <br /> Average#Days from 14 14 14 14 14 14 14 14 14 14 14 14 14 <br /> Request to Abatement <br /> Housing Cases Closed 12 26 45 52 16 31 43 85 45 46 64 48 30 <br /> %of Environmental Issues 0.46 0.64 0.64 0.62 0.62 0.62 0.61 0.6 0.62 0.57 0.51 0.56 0.5 <br /> Cleaned by Owner <br /> Adoptions 32 74 61 61 67 53 52 43 35 51 58 45 56 <br /> Bite cases serviced by SBACC <br /> (cats,dogs,wildiife) <br /> 16 5 20 15 25 22 22 31 24 21 8 12 13 <br /> %of Animals Returned to <br /> 0.147 0.188 0.185 0.173 0.1 0.118 0.16 0.216 0.162 0.233 0.166 0.109 0.143 <br /> Owner <br /> %of Animals Sent to <br /> Rescue/Rehab 0.342 0.299 0.143 0.384 0.318 0.26 0.31 0.2097 0.363 0.332 0.178 0.292 0.25 <br /> Volunteer hours 186 158.5 241 194 171 230.25 170.5 234 259 244.5 222.5 222 185.25 <br /> Environmental citations cleaned by owner continues to increase over the past two years and to surpass the target set for <br /> 2018. The average percentage of environmental violations cleaned by owner was 60%(up from 56% in 2017 and 54% in <br /> 2016). <br /> The number of closed housing cases per month consistently surpassed our goal. This is a result of improved policies and <br /> procedures when it comes to addressing substandard housing. Additionally,we continue to work on auditing older <br /> The average percent of animals returned to owner for the year(1.63%)surpassed our goal for the year(1.47%). Our <br /> average of animals sent to rescues or rehabs this year(2.8%) was lower than our goal of 3.4%. in 2019 we will be hiring <br /> a part-time volunteer coordinator to improve the number of volunteer hours. <br /> Staff Changes <br /> We had a few changes to our staff in 2018. <br /> • Tracy Skibins became Director <br /> • Marlaina Johns became Deputy Director <br /> • Chad Hooten was hired as an Inspector <br /> • Rhonda Richmond was hired as an inspector <br /> • Alison Mynsberge was hired as an operations analyst <br /> 1300 County-City Building, 227 W.Jefferson Blvd., South Bend, IN 46601 <br />