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- Hypo feed upgrade—raw feed hypo pump and mid feed and finish hypo system <br /> - Installed chlorine analyzer at mid-process <br /> Fellows Booster Station <br /> - Local #2 motor replaced, pump end refurbished,failing floor deck plates replaced and grating replaced. <br /> Water Distribution <br /> A comprehensive Main Line Valve Turning Program was started in 2018 to exercise our valves in the <br /> system. With the 1,081 valves turned, we learned which valves are accessible, operable, which position <br /> they are in (open/closed),which direction to turn, and how much torque is needed to turn them. In the <br /> process, we discovered valves that were broken or had rounded caps that could not be turned.This <br /> program will make planning a repair more efficient, rather than figuring this information out during an <br /> emergency. <br /> A total of 2,594 fire hydrant inspections were completed in Maximo in 2018.As part of the flushing <br /> program,the distribution staff was able to flush 1,622 hydrants for system maintenance and water <br /> quality. <br /> Water Quality&Compliance <br /> Water Works met 100%compliance again with 4,395 results reported to the Indiana Department of <br /> Environmental Management. Water quality staff ran a total of 25,020 tests to monitor the water at <br /> treatment facilities as well as throughout the distribution system. <br /> 2018 was the Utility's year to test for Synthetic Organic Compounds, which are carbon based, man-made <br /> chemicals such as pesticides, herbicides and degreasers. The water leaving each of the drinking water <br /> treatment plants was tested during the second and third quarters. Each sample was tested for twenty- <br /> nine different regulated compounds and thirteen unregulated compounds. No SOCs were detected in <br /> any of the samples. <br /> The Utility had plumbers begin distributing door hangers to residents before a repair was done through <br /> the service line insurance program. Special hangers were provided to residents with a lead service line. <br /> Recent studies have shown that lead may temporarily increase in tap water when a lead service line has <br /> been disrupted. With the goal of being transparent with customers and our dedication to their well- <br /> being, the Utility is exercising accountability by making customers aware of precautions they can take to <br /> minimize their exposure to lead after a scheduled disruption occurs. <br /> Customer Service <br /> Received 22,943 calls presented to the Colfax office plus 355 call backs handled.Therefore, 1,615 calls <br /> were handled on average per month by the customer service office. <br /> Waste Water <br /> The South Bend Wastewater Treatment Plant operates under a National Pollutant Discharge Elimination <br /> System (NPDES) permit. This NPDES permit, issued December 1, 2016 by the Indiana Department of <br /> Environmental Management, allows the plant to discharge treated wastewater into the St.Joseph River <br /> in accordance with permit conditions. <br /> In 2018, the South Bend Wastewater Treatment Plant treated a total of 13.545 billion gallons which <br /> converts to an average daily flow of 37.11 million gallons per day. <br />