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11 <br />Signature Graphics provides dedicated support to the South Bend Police Department program as listed <br />below: <br />Senior Account Representative — Rich Hardin <br />Rich Hardin has lived and worked in the NW Indiana region for a number of years. He will be the main <br />point of contact, providing oversight and guidance, working closely with all internal departments to <br />meet and exceed expectations regarding the implementation of your fleet graphic program. <br />Customer Service Support — Courtney Braun <br />Courtney Braun is responsible for all day-to-day processing of production orders, material shipments, <br />quotes, field replacements and daily flow of these processes internally. She is also responsible for daily <br />email and phone communication and provides internal support directly to Rich Hardin. <br />In-house Design Support — Carrie Flores <br />Carrie has been with Signature Graphics for twenty years as part of the in-house design team, providing <br />new design concepts as well as the adaptation of fleet brand guidelines to fleet vehicle specifications. <br />Carrie's knowledge to vehicle specification details and her strict adherence to brand guidelines is <br />invaluable to the success of the design implementation. <br />Field Installation Support — Crystal Richard <br />Crystal has been with Signature Graphics for 12 years serving as coordinator within the Field Installation <br />Department. Crystal is responsible for the quoting of field labor, scheduling of field installation <br />appointments, coordination between installers and location contacts and installation project status <br />updates. <br />Service Hours <br />Signature Graphics, Inc. operates all design, manufacturing, and fulfillment out of our Porter, IN facility. <br />Additionally, we have 23 regional sales offices, staffed by Signature employees in support of our client <br />programs. Our Porter, IN facility is open from 6:00 am to 7:00 pm, CST. Our regional offices are <br />accessible, via phone, email, or fax, 24/7. <br />