09-17-18 Personnel and Finance (#9)

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CITY OF SOUTH BEND OFFICE OF THE CLERK to the CAD system. So, we will do our part and we are willing to work actively to fix issues but we won't play as big of a role unless the County and the Council think we should. Councilmember Scott followed up,Are you going to do any type of auditing to make sure that data is secure when it goes over to their information? Mr. Garces replied, So Dan O'Connor has been the lead in an effort to clean up the data. So, we have partnered with a company called GeoCom and they are basically running and audit on the quality of the data to make sure it matches the standards for 911 dispatching. We are encouraging the County to make sure we are frequently doing those type of audits to make sure the quality of the data is up. And on our end, we will make sure that our data is up to the standards the County is using. Again, we have a very collaborative relationship and we've offered to post the data that gets transferred to the 911 system as well. So,we are very open to figure out what the best way is to work together but if they are not giving us the resources to be able to accomplish the task, we cannot do the task for free because we have a responsibility to the departments and to the residents. Councilmember Scott then asked, So how much time, personnel time, have we put into PSAP? Where will that line be drawn? To me it is a dollars and cents thing that we work with man hours towards something that is the County's responsibility. Dan O'Connor, Chief Technology Officer with offices on the 12th floor of the County-City Building,replied,To your question about what the County will do long-term,the GeoCom solution that the County has paid for is the one (1) we are using now to clean up the data. That is a subscription-based service and that lasts for one (1) year. So they can run additional scans on the PSAP data to confirm it continues to stay aligned with the current CAD system. Our commitment right now is to the GeoCom clean-up. We just sent some files to GeoCom today for our first (1St) clean-up view. We are targeting to be completed with that clean-up around the end of September 2018. At that time, we hope to have all of the issues identified in that scan resolved. And then at that point, the City of South Bend and our GIS resources will step back and let the County take it from there. Mr. Garces stated, I think there have been times when our team has stepped up significantly whereas some team members have pulled all-nighters and working more than full-time. Again, it varies but we will step up when we need to. Again, we are always willing to step up but we want to make sure it is clear that it is their responsibility. Councilmember Broden stated, To piggyback on those questions, PSAP is one (1) service. But what about emergency management? A lot of us had to patch things along with regards to the floods. How do we make sure we are getting the kind of data we need on that? Mr. Garces replied, Our department, when there is an emergency, we stepped up in the past to assist the response of the City and the community as a whole. Again, some of our departments operate at a County-level and we try to be good sports about it. During the floods,for instance, our 311 Customer Service Center was operating almost twenty-four seven (24/7). I think they closed for parts of the nights during the floods but we are passing along the information about street blockages to the public with our interactive emergency response map that shares information about the levels of the river, the flooded areas, and the parks and streets closed. We see our role as connectors in the response. We are also helping Engineering and some other people pulling EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION EMPOWERMENT 455 County-City Building 227 W.Jefferson BvId l South Bend,Indiana 466011 p 574.235.9221 f574.235.91731TTD574.235.5567 www.southbendin.gov 11