Opening of Proposals - SBPD Body Camera In Car Video Cameras - Visual Labs, Inc.

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City of South Bend, Indiana September 1, 2017 Page 4 result, vendors using such other systems may not meet the CJIS standards required by the State of Indiana. littps://w,rnicrolso-ft.,com/eii-us/Trustenter/Compliance/CJ6 15. The evidence management software has an interactive, map -based interface where the location, of video evidence is correlated to videos taken with both the body camera and in -car cameras systems. 16. The evidence management software supports video and audio evidence review, classification, and dissemination from both body cameras and in -car cameras. 17. The evidence management software supports an unlimited number of users. C. Warranty and Maintenance Service 1. The Visual Labs software comes with a warranty against any defects in materials or workmanship on all software components for the duration of any contract. The smartphone recording devices have a two-year warranty against any defects in materials or workmanship. With respect to the body cameras and in -car cameras under option two of the cost proposal, new devices will generally be provided free of charge approximately every 12 months by the cellular provider. Therefore, the body cameras will always be under warranty. An extended warranty for the in -car devices under option one in the cost proposal is available for $20 per device, per month. 2. Software updates will be provided as part of ongoing maintenance at no additional cost. 3. All SBPD users will have access to a 24 hour/7 day per week help desk service phone number for technical support during and after normal business hours. Technical support is also provided via email. 4. Visual Labs will provide unlimited routine technical support during normal business hours. 5. Visual Labs will provide 24 hour/7 day per week emergency technical support for any system outage,. Due to the nature of the Visual Labs solution, virtually all technical support issues can be resolved remotely. However, if onsite support is required to resolve a defect in the Visual Labs system, such support will be provided at no charge. 6. Visual Labs will provide testimony (expert or otherwise) regarding the system and/or captured video at hearings, trials, and other legal or administrative proceedings, when requested by the department. The charge for such services, if any, is set forth in the cost proposal.