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VERMONT SYSTEMS, INC. <br />SOFTWARE SUPPORT & MAINTENANCE AGREEMENT <br />SOUTH BEND, IN. <br />Vermont Systems, Inc., the Licensor, agrees to provide to the Licensee (Customer), and the <br />Licensee agrees to accept, on the basis described below, VSI's software support and software <br />maintenance services for the software products also listed below. <br />1. Software Support is defined as telephone support provided by VSI to the user for a <br />specific software product during normal business hours 8AM - 6PM EDT/EST, unless <br />other hours arranged. <br />2. Software Maintenance is defined as the automatic distribution to the user by VSI of any <br />specific software product update releases, which can include software repairs and/or <br />enhancements, subsequent to the initial purchase. <br />3. Software Support & Maintenance Agreements are effective from the first day of the <br />customer's fiscal year for one year. New customers will be charged on a prorated basis <br />from the date of delivery through the end of the current fiscal year. <br />4. The required Software Support & Maintenance Agreements will be automatically <br />renewed annually, unless the user notifies VSI in writing that the use of the software <br />has been discontinued. <br />5. Training and other installation services, as well as associated out-of-pocket expenses <br />are not included in this agreement, thus are chargeable, if requested. <br />6. The following software products are covered by this annually priced maintenance <br />agreement: <br />QTY SOFTWARE PRODUCT DESCRIPTION UNIT PRICE TOTAL FEE <br />1 RecTrac Pkg - 2 Users $1J70.00 $1,170.00 <br />1 POS Invty/Rental Software 225.00 225.00 <br />1 Progress C1 DOS Client - 5 Usr 50.00 50.00 <br />1 Progress S1 LAN Server - 5 Usr 90.00 90.00 <br />Accounting Year: Calendar Fiscal ANNUAL TOTAL: $ 1,535.00 <br />MA Billing Year: Calendar Fiscal <br />PLEASE INDICATE ABOVE IF YOU PREFER CALENDAR (1/1/XX) BILLING OR <br />FISCAL (7/1/XX) BILLING FOR YOUR ANNUAL MAINTENANCE. <br />