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Product Rider —Dedicated Internet Access (Ver, 1-10)
<br />Confidential
<br />2, Burstable Service
<br />Co Cogent Communications. 2016
<br />If Customer is purchasing COGENT's burslable Servicc, Customer will have a minimum bandwidth commitment assigned for a given port (the Bandwidth
<br />Commitment or Committed Data Rate, "CDR"). The Bandwidth Commilrncol is agreed upon in the Order Fonn and is the minimum arnounf of bandwidth that
<br />will be charged to Customer each month at the base Service price, even it'not fully used by Ctr510€11er during a given:month. Customer may burst up to the maximum
<br />bandwidth that can be carried on n given poll, e.g. 1,000 Mbps for a Gig -Ethernet port, subject to availability ofbandwidth within the COGENT network.
<br />If Customer exceeds the Bandwidth Commitment on any burstable port in any given calendar month, Customer agrees to pay the additional per Mbps charge for
<br />excess bandwidth usage over time Bandwidth Commitment as indicated in the Order Form. Such excess bandwidth usage is calculated by COGENT as €le difference
<br />between total bandwidtl€ usage and Bandwidth Cominitrnernt, where total bandcvidth usage is deternined by collecting bandwidth usage samples every 5 minutes
<br />throughout the month for each port (a sample is based upon the average usage across the 5-minute segment) anal determining the appropriate percentile (901h or
<br />95th) of usage as indicated in the order Fonn . Only one sample is captured for each 5-minute period, even though two samples are collected - one for inbound
<br />utilization and one for outbound utilization. The higher of the two samples is retained. For partial months, the total € umber of samples for the calendar mouth is
<br />used; for samples where there is no usage, 0 is the recognized value. For exampic, in a 30-day billing period, 8,640 samples are collected (12 sarnplesihour x 24
<br />Imours/day x 30 days) and listed from highest to lowest. 11) case of 95th percentile billing, the highest 5%or 432 samples are discarded (representing the top 5% of
<br />usage levels). The highest remaining sample (sample 433 in this example) is used to determine total bandwidth usage. For 9011m percentile billing, the highest 10%or
<br />864 samples are discarded (representing the top 10% of usage levels). "file highest remaining sample (sample 865 in this example) is used to determine total
<br />bandwidth usage.
<br />Under the "Sunnned Burst Billing" option available in conjunction with 90th percentile burst billing, COGENT calculates excess usage as the difference between
<br />the suer or total bandwidth usage and the sun: of Bandwidth Commitment across all summed ports. For example, if Summed Burst Billing is applied over three
<br />ports with a Bandwidth Commitment of 200 Mbps on each (i.e., a total Bandwidth Commitment of600 Mbps) and the individual 90th percentile total bandwidth
<br />usage amounts were 70 Mbps, 150 Mbps and 500 Mbps, [Ike excess bandwidth usage would be 120 Mhps (70 + 150 + 500 - 600).
<br />Under the "Aggregate Burst Billing" option available in conjunction with 95€h percentile burst billing, excess bandwidth usage is calculated by COGENT as Ille
<br />difference between total aggregated bandwidth usage and the summed Bandwidth Commitment across all aggregated ports, where total aggregated bandwidth
<br />usage is determined by adding usage samples every 5 minutes across all aggregated ports, In the event the aggregated ports are located in more than one (line zone,
<br />usage samples taken at the same local time will be added together, e.g., usage samples taken at 9 p.m. local time in London will be added to usage samples taken
<br />at 9 p.m. local time in New York City, For example, if there are three aggregated ports, every 5 minutes three inhound samples and three outbound samples are
<br />collected, added all to one bandwidth usage value per direction, and the higher of the two values is retained. In a 30-day billing period, the final 8,640 retained
<br />bandwidth usage values reflect the aggregated usage across all ports. These values are listed from highest to lowest. The highest 5% or 432 values are discarded
<br />(representing the top 5% of usage levels). The highest remaining value (value 433 in this example) is used to detemnine total aggregated bandwidth usage.
<br />Under both ' :Sunnned Burst Billing" and "Aggregate Burst Billing" options, a Master Service is defined in the Order Form, and all other Services involved in a
<br />Summed or Aggregate calculation are listed. Excess handwid(h usage (burst usage) calculated across the listed polls will be billed on the Master Service account.
<br />Tine relevant datrt (additional per Mbps charge for excess bandwidth usage and Billing Currency) pertaining to the Master Service will be used for calculating
<br />excess bandwidth usage fees across Master Service and all other involved Services, For example, if a customer orders ports in the UK, US, and Canada and defines
<br />the US port as the Master, all excess bandwidth usage will be billed ore the US invoice in US dollars, at Ilene burst fee indicated on the US port Dder form.
<br />These billing options are independent from the Link Asrnrevalion (LAG) option: COGENT will not combine Services involved in "Summed Burst Billing" or
<br />"Aggregate Burst Billing" into a LAG -bundle, unless Customer elects to combine then) using line Link Aggregation (LAG) option described in section I above.
<br />Furthermore, ifCustomer wishes that COGENT bills Services part Dfa LAG -bundle according to (1€e "Sunnned Burst Billing" or "Aggregate Burst Belling" option,
<br />then Customer must elect these options for such Services, in addition to the election of the LAG Option-
<br />3. Customer's Dirties to Coo€lerate
<br />Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing detailed
<br />demarcation information and other onsite contact listings, and of the necessary technical questionnaires (if Questionnaire, BGP Questionnaire, etc.) as provided
<br />by COGENT, Customer or its representative )must be plrysically present at the time of installation. During installation and at all other times, the Customer will
<br />allow access and if necessa€y provide escort, for COGENT's or its representatives' necessary personnel to perform the installation and maintenance ofthe Service,
<br />to the designated building's phone closet(s) or telecommunications room or to the Customers premises for the purposes of survey, installation, operations and
<br />maintenance of the Service, after prior arrangement between the parties. Customer's failure to cooperate shall release COGENT Dorn its obligations pertaining to
<br />the Installation Guarantee included in the SLA bill shall not suspend the Service Date or billing slart date,
<br />Inthe event of technical problems relating to the Service, the Customer will ensure that COGENT's or ifs representatives' service engineers have unrestricted
<br />access to the designated building's phone closet(s) or telecommunications room or to the customer premises equipment. Customer's failure to provide access shall
<br />release COGENT from its obligations pertaining to the Network Availability part Ofthe SLA.
<br />4. Demarcation Point
<br />Within cr COGEN'T data confer: if Service delivery takes place within a COGENT data center, COGENT will deliver the service at a demarcation point situated
<br />on the COGENT equipment. COGENT will provide, maintain and operate the necessary wiring ("Cross -Connect") for Crr5(0mCr to connect to COGENT's service
<br />at the indicated demarcation point. COGENT will provide such Cross -Connect for time Cabling fee set forth on the Order Form.
<br />Wilhin a Third parry dater center: If Service delivery takes place within a third party data center (i,c, that is not owned and/or operated by COGENT), COGENT
<br />will deliver the Service at a demarcation point situated on the COGENT egUiprnern. Unless otherwise agreed, Customer will at its own cost provide, maintain and
<br />Operate the necessary wiring ("Cross -Connect') to connect to COGENT's service at tire indicate[[ demareation point. If Customer and COGENT agree that
<br />COGENT shall provide such Cross -Connect, then COGENT will provide such Crass -Corned against Cabling fees such as indicated on the Order Form and the
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<br />Cogent Communications 1vwly.Co2en1co.conl
<br />See Order Fonn or web site for full contact details.
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