Opening of Proposals - Utility Billing System - Advanced Utility Systems - Part 2

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ADVANCED V TI L I T Y S 'Y' S T F M4 a What sets our methodology apart is that it has been. proven in several hundred implementation projects including those similar to the City and is anchored by principles backed by academic research. This methodology in turn is delivered by qualified and experienced Project Managers that have backgrounds in the utility, software, municipal government or other notable fields. Data conversion Services Advanced utilizes a three -staged conversion process that uses a combination of nnanua➢ and automated procedures to accomplish a unique set of objectives within each stage of the conversion process. It is 100 °a up to the City as to how much data they would like converted. Stage I: Pre -Conversion Activities The data clean-up activities, which are a part of the Stage I pre -conversion process, are primarily manual but can be supported by a series of automated processes which help identify inaccurate and/or missing data. 'These pre -conversion activities are essential to facilitate the automated conversion processes which follow. Stage 11. Conversion Activities The detailed Stage 11 activities would comprise a four step automated process which will be supported by some manual activities as follows: ■ Build Conversion Database from the existing system's database and the defaults (both values and algorithms), ■ Produce audit reports to validate the data (including error reports), ■ Validate and update the data contained in the existing system's database, • Migrate the existing system's database to the new database. Stage III: Post -Conversion Activity Throughout the implementation, there may be data elements on specific accounts which cannot be properly populated through the automated conversion processes. A list will be maintained of items requiring correction after the converted data has been loaded. The correction of these items will be assigned to members of both City and Advanced staffs, depending on the nature of the correction. Maintenance and Support Advanced provides one level of support which is 24 x 7 service through an emergency hotline. Normal hours of business are Monday to Friday 8:00 AM to 8:00 PM (EST). After hours telephone support is available from 8:00 p,m. EST through to 8:00 a.m. EST. A toll free number is available. A variety of support channels are available, including: phone, email, eSupport and fax. The services listed below are those that are included as part of your software support. City of South Bend, Indiana 68