Opening of Proposals - Utility Billing System - Advanced Utility Systems - Part 2

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ADVANCED UTILITY SYSTEM S S. Work Plan Vendor shall provide a narrative which addresses the Scope of Work and shows an understanding of the City's needs and requirements. This section shall: (1) describe the approach to completing the tasks specified in the Scope of Work; Implementation Methodology PIease refer to section 5. Proposed Solution, question (10) on page []. Project Management During the Project Initiation & Planning phase of the implementation a kickoff meeting will be conducted on -site. During this initial project meeting the Advanced Project Manager and Implementation Specialists, on site at the City, will interview all relevant departments. Based on those interviews, a Discovery Agenda will be established. As well, the final first drafts of the Project PIan and Project Planning documents will be developed. These are the critical first steps that will drive the project. The Project Plan will be completed in Microsoft Project, be very detailed with respect to task descriptions and show resource time commitments. It will also incorporate all key milestones. This is a cornerstone in Advanced's method for monitoring the scheduling and budgeting adherence of the project. Supporting the Project Plan are subset plans that include a Change Management Plan, Communication Plan, Conversion Plan and Test Plan. These are important in providing additional details about and further defining for the client the processes involved for successful project completion, Added to the PMBOK method described above however, is the belief that every utility is unique. Therefore, our methodology ensures that we thoroughly identify and integrate your specific requirements into the implementation project based on: • your business objectives • your user experience • your success criteria We accomplish this through the Discovery process, This process involves a series of workshops whereby Advanced gathers detailed business rules and operational information from the client that provides a starting point for system configuration. Discovery workshops enable the client to determine their new, best practice business processes. The primary outcome of these discussions is the Discovery document that will serve as the central repository for all findings in the discovery process. This will also provide an initial association between the client's business practices and the required configurations. City of South Bend, Indiana 67