Professional Services Agreement - Arcadis US Inc. - Assistance with Development of an RFP for Utility Billing Software

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Task 2. Contract Negotiation Support and Fit -Gap Analysis Arcadis will support City through the negotiation and execution of the utility billing vendor contract, including: Facilitate the development of the software vendor statement of work, including participating in up to 5 scoping sessions with City and the selected vendor. Review vendor statement of work, software licensing, service level agreements, maintenance, and support documents, and other related contractual document. We will then provide written comments to City. Arcadis' review will focus on technical architecture, work delivery, and scope elements of the agreement, and will not constitute legal advice. Upon finalization of the contract, Arcadis will support the City project manager with project planning and initiation activities, and will participate in the solution design and fit -gap process, including: • Facilitate software vendor on -boarding and kick-off activities. In conjunction with the City project manager, develop project management plan. • In conjunction with the City project manager, develop the initial integrated project work plan and schedule, and establish processes for the on -going update and maintenance of this work plan. The integrated project schedule will include activities to be performed by the vendor as well as City. Included in these procedures will be the process for tracking project earned value in conjunction with the vendor. • Develop the project risk management plan, including performing the initial project risk analysis. • Participate in vendor led system design meetings. Provide input to City concerning industry best practices and future state process design. • Review vendor provided design documents, and provide written comments to City. • Arcadis will work with the selected vendor to produce the solution Fit -Gap analysis. During this analysis, Arcadis will compare the vendor developed solution design to the systein requirements and needs of City. Arcadis will manage requirements traceability throughout the design process, and provide a requirements fit analysis to City, based on inputs from the software vendor designs. Schedule The activities defined above are anticipated to take up 8 months, dependent on the timing for the procurement process and fit -gap work. Arcadis will maintain a detailed project schedule and update it throughout the project execution. Exhibit A, Scope of Basic Engineering Services Pace 3