Lease-Purchase Agreement - ENS Group - Replacement of Network Switching Gear and ASA Firewall

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PROJECT COMPLETION The project will be deemed complete when all deliverables are accepted and test plan is completed and accepted by both ENS Group and City of South Bend • Once project work has started, weekly progress meetings will be held between City of South Bend and ENS staff (project manager, lead tech, account manager, etc...) to ensure that the project is staying on track. This will be done on an as needed basis as defined by stakeholders and project manager. In regards to these meetings, we ask that any questions that come up during the technical installation be saved and brought up at these meetings and not asked directly to the technician on site. This will ensure that everyone possess the proper information to ensure that the proper resolution is made to any concerns. • If there is an item that City of South Bend asks ENS to skip during the project, those item(s) will also need to be documented & initialed, noting a formal request not to complete that task(s). Skipping any such task(s) are not guaranteed to expedite project completion. Likewise, skipping any previously agreed upon tasks will not reduce the agreed upon payment due for the project. Once the implementation is completed, all deliverables are completed, punch list items identified during the Integration Test Period are completed; ENS will send City of South Bend the final closeout document and the project will be considered complete unless City of South Bend responds in writing within S business days otherwise. • Upon successful completion of all project work, the ENS team will hold an internal Lessons Learned meeting to go overall aspects of the project. At this time our Network Operations Center (or NOC) will be brought into ensure the proper level of knowledge transfer is made from the project technician(s) to ensure that all needed information is added to ENS's documentation library. By doing this, our goal is to have a vast and documented knowledge of your network so that when ENS is engaged in the future for any questions/issues, ENS will have the familiarity of your network, thus speeding up the discovery process when your organization needs assistance. • At the project closeout meeting ENS will provide City of South Bend full administrative access to the devices configured. ENS will maintain sole access to these systems until the close of the project. • ENS and City of South Bend agree that once the project commences, all aspects of the project's execution phase will happen contiguously to be completed within 60 days. City of South Bend agrees that the full payment will not be delayed due to any delays created by the City of South Bend. • ENS Group will notify the client that all deliverables outlined in this SOW have been implemented at which time a S business day period, known as the Integration Test Period, will commence during which issues discovered can be listed on an exceptions document provided by ENS. After the Integration Test Period has completed, the project will be considered closed with exception of the items mutually agreed in writing by both parties on the exception list. Items not listed on the exceptions document will be billed at the prevailing hourly rate. Statement of Work for City of South Bend 8